{"id":1288000,"url":"https://alion.io/job/mellow-designs-sr-key-account-manager","title":"Sr Key Account Manager","company":{"id":3002620,"name":"Mellow Designs","domain":"mellowdesigns.co","url":"https://alion.io/company/mellowdesigns","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"D","score":52,"open_postings":15,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-05T05:59:30Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-26T14:49:50Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":142},"description":"Company: Mellow Designs\nLocation: Bengaluru\nExperience: 5+ Years\nDepartment: Client Servicing / Business Growth\nEmployment Type: Full-Time\nAbout Mellow Designs\nMellow Designs is a creative branding and design agency specializing in branding, digital marketing, social media, website design, performance marketing, content creation, packaging, and strategic brand growth. We partner with ambitious brands to build impactful experiences and drive measurable business outcomes.\nWe are looking for a dynamic and relationship-driven Key Account Manager (KAM) who can nurture existing client relationships, identify growth opportunities, and drive revenue through strategic upselling and cross-selling of Mellow's services.\nPosition Overview\nThe Key Account Manager will be responsible for managing and growing a portfolio of existing clients while identifying opportunities to introduce additional services across branding, digital marketing, performance marketing, web development, content production, campaigns, and design solutions.\nThis role requires a combination of client relationship management, business development, strategic thinking, and revenue ownership. The ideal candidate should be able to understand client business objectives and proactively recommend solutions that contribute to their growth while increasing account value for Mellow Designs.\nKey Responsibilities\nAccount Management & Client Relationship Building\nAct as the primary point of contact for assigned client accounts.\nBuild strong, long-term relationships with key stakeholders and decision-makers.\nConduct regular business review meetings with clients.\nUnderstand client goals, challenges, and future business plans.\nEnsure high client satisfaction and retention.\nManage client expectations and maintain service excellence.\nAddress concerns proactively and coordinate resolutions with internal teams.\nRevenue Growth Through Upselling & Cross-Selling\nIdentify opportunities to expand services within existing client accounts.\nDrive upselling of higher-value services and premium offerings.\nCross-sell services such as:Branding & Rebranding\nSocial Media Management\nPerformance Marketing\nWebsite Design & Development\nContent Production\nCampaign Strategy\nPackaging Design\nEmployer Branding\nMarketing Automation\n\nCreate growth plans for each account with quarterly revenue targets.\nPresent proposals and solutions tailored to client business needs.\nNegotiate commercials and close additional business opportunities.\nNew Business Development from Existing Networks\nLeverage existing client relationships and professional networks to generate referrals.\nIdentify opportunities within client groups, sister companies, or partner brands.\nSupport leadership in expanding strategic accounts.\nParticipate in networking events, industry forums, and client meetings.\nStrategic Consulting & Business Reviews\nAnalyze account performance and identify areas of improvement.\nProvide strategic recommendations based on business objectives.\nConduct quarterly and annual account reviews.\nCollaborate with internal strategy and creative teams to propose growth initiatives.\nPresent performance reports, business insights, and future opportunities.\nInternal Stakeholder Management\nWork closely with:Creative Team\nBrand Strategy Team\nSocial Media Team\nPerformance Marketing Team\nContent Team\nWebsite Development Team\n\nEnsure seamless communication between clients and internal teams.\nMonitor project progress and delivery timelines.\nEscalate risks and dependencies when necessary.\nCommercial Ownership\nOwn account revenue and profitability targets.\nPrepare proposals, scopes of work, and commercial agreements.\nMonitor billing cycles and payment collections in coordination with finance.\nForecast account growth and monthly revenue pipelines.\nTrack client renewal opportunities and contract extensions.\nPreferred Qualifications\n5+ years of experience in:Key Account Management\nClient Servicing\nBusiness Development\nAgency Account Management\nMarketing Solutions Sales\n\nPrior experience in branding, advertising, creative, digital 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