# Premium Support Program Manager

Description We're seeking an experienced Premium Support Program Manager who will play a pivotal role in optimizing the client experience of top tier Enterprise clients. The Premium Support Project Manager understands our client’s goals, knows the product deeply, and can translate both into a programme that drives adoption and value from our software services offering. You will work closely with the Customer Success Executive (CSE) and wider accounts team, but you are the product and programme expert in the room. You are responsible for activation, adoption, and client capability. At Meltwater, you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. What You’ll Do: Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives Be responsible for a portfolio of Enterprise Premium Support clients Cultivate enduring and meaningful business relationships with clients. Drive Premium Support success across your assigned portfolio by uncovering key themes and opportunities, and sharing valuable insights with the account Customer Success Executive (CSE). Leverag

- **Id**: 3935491
- **Url**: <https://alion.io/job/meltwater-premium-support-program-manager>
- **Role**: Management
- **Role family**: Management
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Cape Town, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-14T08:26:03Z
- **Last verified at**: 2026-10-14T08:26:03Z
- **Board verified**: no
- **Days open**: 25
- **Description format**: text
- **Description chars**: 3337
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Social Media Analytics & Listening

## Company

- **Id**: 4511660
- **Name**: Meltwater
- **Url**: <https://alion.io/company/meltwater-3>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Trust

- **Level**: not_scored
- **Days open**: 25

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-08T06:24:25Z

## Liveness

- **Score**: 34
- **Band**: fade
- **Label**: Fading
- **P open**: 0.85
- **P active**: 0.724
- **P room**: 0.55
- **Age days**: 25
- **Expected fill days**: 25
- **Reasons**: seen:25, win:tail
- **Computed at**: 2026-11-08T09:02:35Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.