{"id":917482,"url":"https://alion.io/job/memic-customer-service-representative","title":"Customer Service Representative","company":{"id":679699,"name":"memic","domain":"memic.ai","url":"https://alion.io/company/memic-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-04T17:43:01Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T08:28:31Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":61},"description":"Be the Voice That Makes Workers’ Comp Work Better\nAt MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better-and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.\nWe’re hiring a Customer Service Representative to serve as a first point of contact for claims-related calls. If you thrive in a fast-paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you\n What You’ll Do\nAnswer inbound calls on customer service and First Report of Injury (FROI) phone lines\nProvide friendly, professional support to providers, agents, insureds, and injured workers\nAccurately enter First Reports of Injury while speaking with callers\nResolve claim-related questions or route calls appropriately for quick resolution\nServe as a key member of the customer service team supporting Claims Operations\nAdministrative & Back-Office Support\nProcess inbound emails, faxes, and mail for the Claims Department\nIndex and manage documents in our imaging software\nSupport administrative workflows including document processing, reports, vendor portals, and claim related requests\nAssist with daily, weekly, and monthly administrative tasks to keep operations running smoothly\n What We’re Looking For\nCustomer service or call-center experience strongly preferred\nStrong phone presence with clear, professional communication skills\nFast and accurate typing and data-entry skills\nProficiency in Microsoft Office (Excel, Word, PowerPoint)\nExceptional organization, attention to detail, and time-management abilities\nAbility to confidently juggle multiple systems and tasks\n⭐Why This Role Stands Out\nMission-driven work with real impact on injured workers\nStable, professional work environment\nDevelop valuable experience in insurance and claims support\nJoin a team that values training, accuracy, and customer care\nMEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at .\nTo ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.\nNote: MEMIC does not offer Stem-OPT EAD Extension for this role. \nMEMIC's Job Applicant Privacy Notice\nCheck out our benefit offerings here! Targeted salary range: $23.74","description_format":"text","description_chars":3018,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-14T21:28:11Z"},{"event":"close","at":"2026-10-21T14:09:14Z"},{"event":"reopen","at":"2026-10-30T21:35:10Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.779,"p_room":0.72,"age_days":61,"expected_fill_days":92,"reasons":["conf:2","win:mid","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/memic-customer-service-representative","json_url":"https://alion.io/job/memic-customer-service-representative.json","meta":{"generated_at":"2026-11-05T13:22:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679699},"rest":"https://alion.io/mcp/rest/get_company?id=679699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmemic-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmemic-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmemic-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/memic-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmemic-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":917482}},{"tool":"search_jobs","arguments":{"company":"memic.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":917482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}