{"id":4330760,"url":"https://alion.io/job/memorial-hermann-pharmacy-tech-benefits-auth-coordinator","title":"Pharmacy Tech - Benefits & Auth Coordinator","company":{"id":4431630,"name":"Memorial Hermann","domain":"memorialhermann.com","url":"https://alion.io/company/memorial-hermann","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-15T06:01:43Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.\nJob Summary\nThe Specialty Prescription Coordinator is responsible for prescription order entry, insurance verification, adjudication of claims, completing prior authorization process and coordination of pharmacy financial assistance. In addition, this role provides customer service as a resourceful point of contact for patients and providers by reviewing patient profiles, scheduling new prescription and refill deliveries, and collecting key clinical information.Job Description\nMinimum Qualifications\nEducation: High school diploma or GED.\nLicenses/ Certifications: Licensed as a registered Pharmacy Technician or Pharmacist Intern in the State of Texas.\nExperience / Knowledge / Skills:\nThree (3) years experience in specialty, retail, mail order, or hospital pharmacy.\nTwo (2) years experience in insurance verification, benefits, and eligibility investigations.\nDemonstrated attention to detail in completing tasks and communication with patients and healthcare providers on the phone.\nAbility to efficiently complete multiple daily work assignments while operating independently.\nAbility to work cross-functionally to solve problems and improve quality and service.\nKnowledge of medical and pharmaceutical terminology and pharmaceutical patient assistance programs.\nDemonstrated experience in customer service with strong interpersonal and communication skills.\nFunctional skills with the Microsoft Office Suite of products (Outlook, Excel, Word, PowerPoint).\nExperience in specialty pharmacy or pharmacy benefit management strongly preferred.\nPrincipal Accountabilities\nEnters prescriptions and processes claims accurately, for new/refill prescriptions. \nClarifies prescription orders with pharmacist and/or clinician as appropriate.\nConducts insurance benefit investigation to obtain patient’s current eligibility and coverage information; communicates with patient and caregiver and/or physician office regarding insurance investigation and patient financial responsibility.\nTroubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carrier for all insurance plans.\nSubmit prior authorization requests, follow up on submitted prior authorization requests and submit claims with approvals as appropriate.\nConfirms and processes payment information and assists patients with appropriate forms of pharmacy financial assistance, when appropriate.\nProvides customer service to patients by conducting inbound and outbound calls to schedule delivery of medications. Tracks packages to ensure patient receives medication in a timely manner.\nCollects clinical information essential for patient management; notifies clinical staff with any patient side effects and/or requests from the patient or caregiver; provides status updates to physician offices when appropriate; notifies and communicates instructions to patients in the event of a medication recall.\nAssists with process of prescription and payer audits in accordance with company policy. \nCompletes and maintains all required documentation in pharmacy information systems and the patient’s record.\nCommunicates with various pharmacy team members as needed to coordinate timely prescription dispensing and reports errors, omissions, or incidents to pharmacist. Works proactively to solve issues that may arise.\nParticipates in staff meetings and helps with special projects.\nMaintains productivity rates and meets quality expectations determined by management. \nComplies with all regulatory requirements, including HIPAA/HITECH.\nEnsures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.\nPromotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.\nDemonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.\nOther duties as assigned.","description_format":"text","description_chars":4936,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-15T06:01:43Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.55,"age_days":27,"expected_fill_days":27,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/memorial-hermann-pharmacy-tech-benefits-auth-coordinator","json_url":"https://alion.io/job/memorial-hermann-pharmacy-tech-benefits-auth-coordinator.json","meta":{"generated_at":"2026-11-15T12:14:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431630},"rest":"https://alion.io/mcp/rest/get_company?id=4431630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmemorial-hermann-pharmacy-tech-benefits-auth-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmemorial-hermann-pharmacy-tech-benefits-auth-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmemorial-hermann-pharmacy-tech-benefits-auth-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/memorial-hermann-pharmacy-tech-benefits-auth-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmemorial-hermann-pharmacy-tech-benefits-auth-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4330760}},{"tool":"search_jobs","arguments":{"company":"memorialhermann.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4330760},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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