{"id":4320782,"url":"https://alion.io/job/memorial-hermann-technical-program-manager-consumer-experience","title":"Technical Program Manager (Consumer Experience)","company":{"id":4431630,"name":"Memorial Hermann","domain":"memorialhermann.com","url":"https://alion.io/company/memorial-hermann","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HL7","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-14T20:14:22Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.\nJob Summary\nPosition is responsible for owning strategic, technical, and cross-functional programs that support the Memorial Hermann Consumer Experience (CX) initiatives. This position is responsible for supporting consumer centric programs and projects dedicated to elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the delivery of our service commitment and standards across the health system.This role typically reports to a Consumer Experience leader.\nJob Description\nRole Preferences:\nExperience managing projects/programs and has strong analytical experience.\nProficient in excel and data programming, e.g., R, Python, SQL.\nExperience with data visualization platforms, e.g., Tableau, Sigma.\nExperience with data management and troubleshooting.\nFamiliar with stats to put together regressions and correlations.\nSkilled at putting together insightful and professional data-driven presentations in PPT.\nExperience presenting to executives and articulately speaks.\nHealthcare background preferred, but open to other industries.\nMINIMUM QUALIFICATIONS\nEducation: Bachelor’s degree Healthcare Administration, Business Administration, Marketing, Health or Computer Science or related field required; Master’s preferred\nLicenses/Certifications: None\nExperience / Knowledge / Skills:\nFive (5) years progressive experience in program management, leading special programs and/or projects.\nDemonstrated experience in healthcare operations and process improvement methodologies preferred.\nStrong program and project management skills, including planning and execution.\nExcellent written and verbal communication and interpersonal skills.\nStrong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.\nStrong presentation skills, including tailoring materials and messages for an executive audience.\nStrong organizational skills.\nStrong critical thinking skills with the ability to apply data analytics to develop and implement focused initiatives and work plans.\nStrong problem solving and decision-making skills.\nExperience collaborating with a diverse group of stakeholders, including executives, physicians, and clinical staff.\nAbility to observe and identify issues and create resolutions by developing solutions to address pain points that are high-pain/high-frequency. \nAdvanced proficiency in Microsoft office tools, experience using presentation and collaborations tools (e.g. Jira, SharePoint, Visio) to create reports, visuals, and professional level content. \nExperience working with specific healthcare data, such as Epic and HL7 is a plus. \nPRINCIPAL ACCOUNTABILITIES\nManages complex, system-wide Consumer Experience (CX) programs from inception to rollout including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance, under supervision of system CX leader. \nProvides leadership, ownership, and assumes responsibility for success of assigned projects, events, and initiatives including planning, coordination, and site team engagement.\nBuilds strong working relationships and collaborates with cross functional teams including, but not limited to, campus/executive leadership, clinical operations, Enterprise Analytics, and Quality teams to align priorities and execute system strategy. \nProvides direction to and collaborates with stakeholders and operators across the system to design and deliver tools and resources such as toolkits, insight reports, one-pagers, shareable stories, and talking points that reinforce our service commitment and standards for every patient, ensuring the delivery of the Memorial Hermann Experience.\nFosters a culture of continuous improvement by identifying process efficiencies, conducting tests of change, and driving the adoption of best practices to innovate and enhance the patient experience.\nMonitors and manages risks associated with CX programs and takes measures to mitigate potential issues.\nDevelops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of programs and projects. \nFacilitates improvement by building a robust framework and/or implementing a new strategy driven by data, benchmarks and best practices.\nSupports and collaborates with the CX teams in key efforts for continuous improvement in consumer and patient experience initiatives.\nCreates presentation and informational materials for use at various committees and meetings within the system. \nEnsures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.\nPromotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.\nDemonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.\nOther duties as assigned.","description_format":"text","description_chars":6046,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T20:14:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T22:18:44Z"},"pay":null,"html_url":"https://alion.io/job/memorial-hermann-technical-program-manager-consumer-experience","json_url":"https://alion.io/job/memorial-hermann-technical-program-manager-consumer-experience.json","meta":{"generated_at":"2026-11-14T22:18:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29147,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431630},"rest":"https://alion.io/mcp/rest/get_company?id=4431630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmemorial-hermann-technical-program-manager-consumer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmemorial-hermann-technical-program-manager-consumer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmemorial-hermann-technical-program-manager-consumer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/memorial-hermann-technical-program-manager-consumer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmemorial-hermann-technical-program-manager-consumer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4320782}},{"tool":"search_jobs","arguments":{"company":"memorialhermann.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4320782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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