Senior Live Ops Support Engineer

MENA Alliances • 2 days ago
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Salary
≈ $53k – $100k per year (Estimated)
Location
In office (London)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 13, 2026.

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MENA Alliances

MENA Alliances is a woman-owned talent and remote staffing company based in London that connects companies in Europe, the US, Asia and the Gulf with vetted tech professionals from the Middle East and North Africa. Founded by Palestinian entrepreneur Abeer Abu Ghaith, it offers direct placement, staff augmentation and project-based teams, plus data labeling, translation and localization services, with addresses in Hebron, Gaza, Alexandria and Madaba and a Jobs for Palestine impact hiring programme. Its board lists client and internal roles such as full stack, backend and React developers, AI and ML engineers, designers, recruiters and marketing managers.
menaalliances.com • HQ: London, United Kingdom • Translation Services • AI Training Data & Annotation • IT Staffing & Staff Augmentation

About the Role:

Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you’ll be at the forefront of delivering exceptional live events, ensuring seamless video delivery and monitoring across platforms. This opportunity allows you to collaborate with top-notch teams while making a direct impact on a global audience.

What You’ll Do:

As a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues to customer devices, providing an exceptional viewing experience.

Key Responsibilities:

  • Deliver high-quality live sports and music events worldwide.
  • Collaborate with peers to address critical support issues, balancing immediate fixes with root-cause analysis.
  • Lead technical projects, coordinating support to resolve challenges and meet milestones.
  • Apply deep technical expertise to innovate and simplify processes.
  • Set and maintain high standards for operational excellence.
  • Engage in team-building activities, including hiring, mentoring, and community education.
  • Solve complex, ambiguous issues independently with practical solutions.
  • communicate decisions and foster alignment across teams.
  • Serve as escalation point for high-severity incidents.
  • Partner with internal teams to continuously enhance customer experience.

    • Requirements

    • Technical Skills:

      • Proficiency in troubleshooting and debugging complex technical systems
      • Development or technical support experience
      • Knowledge of live streaming or live production, especially with video encoding, acquisition, adaptive bitrate playback, and streaming protocols
      • Familiarity with live OTT video delivery

    • Preferred Skills:

      • Project management, driving collaborative initiatives from start to completion
      • Experience in live broadcast production, TOC (Technical Operations Centre), or MCR (Main Control Room)
      • Scripting proficiency in modern programming languages

    Benefits

  • Competitive salary that matches your expertise.
  • Gain valuable, hands-on experience with a top multinational company.
  • Immigration support to ensure a smooth transition.
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