{"id":2466908,"url":"https://alion.io/job/menaalliances-senior-live-ops-support-engineer","title":"Senior Live Ops Support Engineer","company":{"id":4423839,"name":"MENA Alliances","domain":"menaalliances.com","url":"https://alion.io/company/menaalliances","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T18:50:06Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T06:40:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role:\nAre you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you’ll be at the forefront of delivering exceptional live events, ensuring seamless video delivery and monitoring across platforms. This opportunity allows you to collaborate with top-notch teams while making a direct impact on a global audience.\n\nWhat You’ll Do:\nAs a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues to customer devices, providing an exceptional viewing experience.\nKey Responsibilities:\nDeliver high-quality live sports and music events worldwide.\nCollaborate with peers to address critical support issues, balancing immediate fixes with root-cause analysis.\nLead technical projects, coordinating support to resolve challenges and meet milestones.\nApply deep technical expertise to innovate and simplify processes.\nSet and maintain high standards for operational excellence.\nEngage in team-building activities, including hiring, mentoring, and community education.\nSolve complex, ambiguous issues independently with practical solutions.\ncommunicate decisions and foster alignment across teams.\nServe as escalation point for high-severity incidents.\nPartner with internal teams to continuously enhance customer experience.\nRequirements\nTechnical Skills:\nProficiency in troubleshooting and debugging complex technical systems\nDevelopment or technical support experience\nKnowledge of live streaming or live production, especially with video encoding, acquisition, adaptive bitrate playback, and streaming protocols\nFamiliarity with live OTT video delivery\n\nPreferred Skills:\nProject management, driving collaborative initiatives from start to completion\nExperience in live broadcast production, TOC (Technical Operations Centre), or MCR (Main Control Room)\nScripting proficiency in modern programming languages\n\nBenefits\nCompetitive salary that matches your expertise.\nGain valuable, hands-on experience with a top multinational company.\nImmigration support to ensure a smooth transition.","description_format":"text","description_chars":2247,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T18:50:06Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","agency","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/menaalliances-senior-live-ops-support-engineer","json_url":"https://alion.io/job/menaalliances-senior-live-ops-support-engineer.json","meta":{"generated_at":"2026-10-15T10:03:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423839},"rest":"https://alion.io/mcp/rest/get_company?id=4423839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmenaalliances-senior-live-ops-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmenaalliances-senior-live-ops-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmenaalliances-senior-live-ops-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/menaalliances-senior-live-ops-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmenaalliances-senior-live-ops-support-engineer"}]}