{"id":1436699,"url":"https://alion.io/job/menasha-packaging-help-desk-technician","title":"Help Desk Technician","company":{"id":2432358,"name":"Menasha Packaging","domain":"menasha.com","url":"https://alion.io/company/menasha-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oconomowoc, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-15T11:18:56Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Menasha Corporation Employees, please log-in to your Workday account to apply for positions.\n ABOUT US (AND OUR EXCITING FUTURE)\nMenasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.\nOur employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.\nJoin us and become part of the power behind possible.\nAbout The Opportunity\nAre you passionate about end user technology and customer service? Do you enjoy working in a fast-paced IT environment? Menasha Corporation is seeking a highly motivated, innovative Service Desk Technical Analyst to provide phone, email, and onsite technical support and assist with corporate infrastructure projects. Under the general direction of the Senior Manager Service Desk, this position will provide technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room, and desktop video conferencing, and assisting the operational teams as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, and Anti-Virus and device management deployment.\nJob Description\nMajor Responsibilities:\nProvides IT support for all Menasha locations (hardware, systems, teleconferencing, etc.)\nCollaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers including support of all meeting room technology.\nActs as mentor to peers through the sharing of technical IT knowledge and guidance.\nMaintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.\nSecurity - Understand and assist with the tools and processes required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers.\nIssue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.\nNetwork Connectivity: Provides support for network connectivity or related network issues for the user community.\nPerforms related duties and fulfills responsibilities as required.\nPosition requiring in office support in Oconomowoc, WI four days a week.\nRequired Education / Experience / Skills:\nAn advanced degree in Information Technology or related field and / or two (2), plus years of equivalent work experience.\nExperience supporting a hybrid remote work-from-home and in office workforce.\nExperience supporting Office 365 and identity management components.\nAdditional Certifications such as MCP, A++, CompTIA A+ preferred.\nExcellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 11 laptops and some experience with Active Directory.\nStrong ability to quickly learn new information system technology\nStrong organization and multi-tasking skills\nStrong analytical skills: ability to think big and scale quickly\nExcellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.\nDesired Qualifications:\nKnowledge of commercial enterprise-level tools and products to provide network services.\nPrior experience working in Helpdesk and/orserver management roles\nBackground working closely with IT admins and engineers in a corporate environment.\nFamiliarity with Windows based server technologies\nInforming - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.\nInterpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.\nPeer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers\nComfort around Top Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with and responding to their needs; can craft approaches likely to be seen as appropriate and positive.\nTravel:\nUp to 10%\nTwo companies, one vision.\nMenasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.\nOur companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.\nOur ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.\nOur products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.\nCome build an exciting, rewarding career with us, where you’ll have opportunities to grow.\nThe possibilities are endless. The power is yours!\n Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.","description_format":"text","description_chars":7119,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Supply Chain","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-09-29T03:30:28Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.246,"p_room":0.35,"age_days":30,"expected_fill_days":15,"reasons":["conf:19","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/menasha-packaging-help-desk-technician","json_url":"https://alion.io/job/menasha-packaging-help-desk-technician.json","meta":{"generated_at":"2026-10-15T16:51:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2432358},"rest":"https://alion.io/mcp/rest/get_company?id=2432358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmenasha-packaging-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmenasha-packaging-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmenasha-packaging-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/menasha-packaging-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmenasha-packaging-help-desk-technician"}]}