{"id":116999,"url":"https://alion.io/job/mendix-technical-account-manager","title":"Technical Account Manager","company":{"id":3741,"name":"Mendix","domain":"mendix.com","url":"https://alion.io/company/mendix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-23T13:18:43Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-16T09:53:28Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":114},"description":"Technical Account Manager\nThe Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, and AI Cloud. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams.\nA successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams. They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization. Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap.\nThe TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation. They coordinate across Specialists, Renewal Specialists, and Partner AEs for seamless execution and planning, while advising customer architects on product integration without taking ownership of architecture decisions. Acting as the bridge to the Field CTO, the TAM delivers field insights upstream and roadmap context to customers, while commercial aspects like QBRs, CSAT/NPS, upsells, and renewals remain with the AE, Renewal Specialists.SA\nResponsibilities \nTechnical Account Strategy & Planning\nBuild trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.\nCollaborate with AEs and Partner Managers to align technical adoption and growth priorities.\nMaintain a clear view of customer architecture, advising on product integration.\nDevelop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.\nAdoption & Technical Execution\nLead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.\nPrototype and lightly integrate solutions as needed; engage Specialists for heavy builds.\nAlign with Expert Services for implementations, focusing on adoption health.\nFootprint Growth & Bid Support\nShape new technical use cases and identify scaling opportunities across products.\nRoute potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.\nInternal Operations & Orchestration\nTrack adoption health and pipelines while supporting internal reviews and account planning.\nCollaborate across Siemens teams and use internal tools to streamline processes.\nKnowledge Sharing & Mentoring\nShare adoption best practices and contribute to playbooks and reference materials.\nMentor TAMs and team members, driving technical excellence.\nField Signal & Product Feedback\nCapture adoption insights and provide structured feedback to the Field CTO.\nAdvocate for customer needs internally, ensuring alignment and addressing blockers.\nGeneral\nUphold Siemens' values, maintain compliance, and complete necessary administrative tasks.\nRequirements\nCompetencies:\nDeep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work.\nSoftware, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions.\nWider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions.\nTechnical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities.\nArchitectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments.\nStakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders.\n Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption.\nVoice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes.\nMentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency.\nGrowth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work.\nEducation and Experience:\nDegree in computer science, engineering, or a related field; advanced degrees are welcome.\nDemonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.\n Flexible work environment with potential travel as required for customer engagements.","description_format":"text","description_chars":5378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Low-Code & No-Code Platforms"],"lifecycle":[{"event":"open","at":"2026-06-23T13:18:43Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.281,"p_room":0.28,"age_days":114,"expected_fill_days":50,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/mendix-technical-account-manager","json_url":"https://alion.io/job/mendix-technical-account-manager.json","meta":{"generated_at":"2026-10-16T11:37:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10470,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3741},"rest":"https://alion.io/mcp/rest/get_company?id=3741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmendix-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmendix-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmendix-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mendix-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmendix-technical-account-manager"}]}