# L2 Support Lead

Location: Paris, Châtelet, hybrid (2 days on site / 3 days remote) Contract: Permanent, full time Reports into: the Support function, working directly with the L3 Support Lead, our vendor's Team Lead and the Technical Delivery Manager The role in one sentence You own Mendo's level 2 support: you resolve what level 1 cannot, you decide what escalates to engineering, and you coach our vendor until their team handles the bulk of L1 and L2 on their own. The problem we are handing you Mendo serves 60+ enterprise clients (PwC Global, BDO, EY) and tens of thousands of users. Support is split into three levels: L1 handles basic how-to questions and user-side issues, L2 covers anything that can be fixed with our internal tools (configuration, access, data), and L3 is anything that requires action from another department, typically engineering. Level 1 is run by an external vendor (Concentrix), level 3 sits with engineering. Until now, level 2 was carried internally by one of our engineers, on top of their actual job. It worked, but it does not scale: L2 deserves a full-time owner, and our engineering time belongs in the product. Meanwhile, our vendor has the capacity to take on much more th

- **Id**: 4174442
- **Url**: <https://alion.io/job/mendo-l2-support-lead>
- **Role**: Leadership
- **Role family**: Leadership
- **Seniority**: lead
- **Employment type**: contractor
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Paris, France
- **Countries**: FR
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-31T10:21:32Z
- **Employer posted date**: 2026-08-31
- **Last verified at**: 2026-11-12T15:36:27Z
- **Board verified**: yes
- **Days open**: 73
- **Description format**: text
- **Description chars**: 8253
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: AI Agents

## Company

- **Id**: 695211
- **Name**: Mendo
- **Domain**: mendo.cloud
- **Url**: <https://alion.io/company/mendo-2>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Teamtailor

### Truth index

- **Grade**: A
- **Score**: 85
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 0.4
- **Repost share**: 0
- **Time to fill p50 days**: 86
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Datadog** — Optional: no
- **Linear** — Optional: no
- **Windows** — Optional: no
- **Azure** — Optional: yes
- **Microsoft Entra ID** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 73

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: French; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **France** — Iso: FR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T15:36:27Z

## Liveness

- **Score**: 48
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.802
- **P room**: 0.6
- **Age days**: 73
- **Expected fill days**: 86
- **Reasons**: conf:2, win:late, crowd:
- **Computed at**: 2026-11-12T17:40:42Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.