{"id":3627699,"url":"https://alion.io/job/menlo-security-customer-operations-manager","title":"Customer Operations Manager","company":{"id":7656,"name":"Menlo Security","domain":"menlosecurity.com","url":"https://alion.io/company/menlo-security-inc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Intercom","optional":false},{"name":"Looker","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-02T16:15:53Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T14:37:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Menlo Security is the leader in Browser Security for human and agentic workforces. Our mission is to enable humans and agents to connect, communicate, and collaborate securely, without compromise. The Menlo Browser Security Platform protects organizations from cyberattacks by stopping threats across the web, documents, and email before they reach the user. With Menlo Agent Runtime Security (MARS), that protection now extends to the AI agents working alongside every employee. Menlo Security is trusted by major global businesses, including Fortune 500 companies and government agencies, to protect their most valuable asset, their data, and is backed by top-tier investors.\nWe're looking for a Customer Success Operations Associate to own the systems, data, and processes that keep our Customer Success organization running efficiently. You'll work closely with the Sr. Customer Success Operations Manager and cross-functionally with CSMs, Renewals, and Onboarding teams to ensure reporting is accurate, tools are configured correctly, and workflows move smoothly. You'll combine solid technical comfort with CS platforms, genuine curiosity about how data connects to customer outcomes, and fluency with AI-assisted tools to enhance data accuracy and reporting efficiency. Independently managing recurring workstreams and identifying improvements as you go, you'll be the backbone keeping our CS operations aligned and data-driven.\nOutcomes & KPIs\nKey Outcome(s) Owned:\nAccuracy and timeliness of CS reporting and dashboards used by leadership and CSMs\n\nReliability of CS platform data and configurations (Salesforce, Gainsight, Zendesk/Intercom)\n\nSuccess Metrics / KPIs:\nReporting accuracy and on-time delivery of recurring dashboards and QBR data pulls\n\nData hygiene metrics across CS platforms (duplicate rate, field completeness, stale records resolved)\n\nTurnaround time on ticketed requests for tooling changes, access, or configuration support\n\nRenewal and onboarding milestone tracking accuracy\n\nFeedback from CSMs and the Sr. CS Operations Manager on responsiveness and reliability\n\nWhat You'll Do\nBuild and maintain recurring reports and dashboards (health scores, churn/renewal metrics, CSM productivity, NPS/CSAT) that leadership and CSMs rely on for decision-making.\n\nPull and clean data from CS platforms to support leadership reporting and QBRs, using AI-assisted tools to accelerate data cleanup and duplicate detection while flagging quality issues before they reach stakeholders.\n\nOwn day-to-day administration of CS platforms (e.g., Gainsight, Salesforce, Zendesk/Intercom), including field updates, access requests, and configuration changes, escalating ambiguous or higher-risk cases to the Sr. CS Operations Manager.\n\nDocument and refine workflows, playbooks, and automations that the broader CS team uses, proactively identifying and proposing improvements where friction exists.\n\nOwn renewal tracking and reporting, independently surfacing upcoming renewals and at-risk accounts to the CS Operations Manager and CSMs.\n\nCoordinate onboarding operations tasks - checklists, handoff tracking, and milestone reporting - to keep new customers moving smoothly through their first months.\n\nPartner with CSMs, Renewals, and Onboarding teams on ad hoc projects that support the broader CS Operations roadmap, and help onboard new CS Ops hires to platform basics and team workflows.\n\nFunctional Competencies\nRequired:\n4+ years of experience in a data, operations, or customer-facing support role.\n\nProficient working in spreadsheets/Excel.\n\nWorking proficiency with at least one CRM/CS platform (Salesforce, Gainsight, HubSpot, Zendesk, or similar), with the ability to quickly ramp on others.\n\nStrong attention to detail and organizational skills; comfortable managing multiple recurring tasks and deadlines.\n\nClear written and verbal communication skills, including the ability to flag issues or ask clarifying questions proactively.\n\nGenuine curiosity about how Customer Success operations and SaaS businesses work.\n\nPreferred / Nice to Have:\nExposure to SQL or BI tools (e.g., Tableau, Looker).\n\nPrior exposure to a Customer Success, Support, or RevOps function.\n\nBasic understanding of SQL, Excel formulas/pivot tables, or data visualization tools.\n\nExperience with CRM/CS Platforms including Gainsight and Salesforce.\n\nFluency with AI-assisted tools for reporting, data cleanup, and data analysis.\n\nExperience in a SaaS or high-growth technology company.\n\nFollow us on LinkedIn!\nWhy Menlo?\nAt Menlo, we don't settle for the status quo - in our technology or our culture. How we think and act is just as important as what we build. Our culture is defined by five core mindsets: Proactive Leadership, Straight Talk, United Impact, Elevated Talent, and Customer-Compelled. We take ownership and drive outcomes without waiting to be told. We communicate directly and seek hard truths. We break down silos and win together. We hold a high bar for ourselves and the people around us. And we treat every customer interaction as mission-critical. If you're someone who sees it, owns it, solves it, and does it - you'll thrive here.\nAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\n TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.","description_format":"text","description_chars":5898,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Financial Services","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-11-02T20:11:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":46,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/menlo-security-customer-operations-manager","json_url":"https://alion.io/job/menlo-security-customer-operations-manager.json","meta":{"generated_at":"2026-11-04T15:41:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7656},"rest":"https://alion.io/mcp/rest/get_company?id=7656"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmenlo-security-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmenlo-security-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmenlo-security-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/menlo-security-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmenlo-security-customer-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3627699}},{"tool":"search_jobs","arguments":{"company":"menlosecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3627699},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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