Head of People

At Mention Me, we pride ourselves on providing end-end acquisition solutions to our customers through our leading AI-powered referral marketing solution.

Backed by Octopus Ventures and Eight Roads, we’ve raised $32 million in funding since 2018. Since 2013, our award-winning acquisition platform has driven over 9 million new customers, generating $3 billion in incremental revenue for our clients.

There’s a good chance you’ve already come across us while online shopping from ASOS, PUMA, Gymshark, Charlotte Tilbury, or any other of the 500+ global brands we work with.

Becoming a Mentioneer means you’ll be joining a driven team, with big plans, at a genuinely exciting time for our business.

Role Overview

Over the past 12 months, the business has been through a significant period of change, including a recent change in senior leadership. That change is still in motion, and building a strong, values-led culture is central to where the business is heading next. This is a real opportunity for the Head of People we’re hiring for, to work closely with leadership, right at the heart of that work.

Reporting directly to a new CEO, you will be operating in a solo capacity, owning the People function end to end, in this standalone People role. Think of this role as being a ‘strategic doer’. You will have the autonomy to own and deliver on the People agenda, with a hands-on, execution focused remit, that encompasses the full employee life cycle. That means being comfortable in the detail day to day - running processes, handling employee relations, managing HR Operations - as well as acting as a commercial partner to the CEO and leaders in the business, providing tactical advice and guidance. You won't be handing off the operational work to a team; you'll be doing it, and using what you see day to day to inform the guidance you give upwards.

If you're energised by the idea of taking full hands-on ownership of the People function for a 50-person tech company, and being a genuine commercial partner to the business, we'd love to hear from you.

Key Responsibilities

• Shaping a high-performing, values-led culture that attracts, develops and retains exceptional people.
• Leading the employee engagement agenda and using insight and feedback to continually improve the employee experience.
• Handling employee relations with sound judgement, discretion and fairness, and drawing on strong (UK) employment law knowledge to balance risk against opportunity.
• Using People data and workforce analytics to identify trends, inform decisions and measure impact.
• Continually improving People systems, processes and ways of working.
• Working closely with our Fractional Talent Lead; overseeing talent acquisition strategy and continuing to develop the employer brand.
• Spending your time across the business, acting as a true business partner.
• Facilitating the development and upskilling of our people managers.
• Assessing and evolving existing People processes and policies, keeping what works and improving what doesn't.
• Managing HR operations across the employee life cycle including employee benefits, payroll (with finance), HR systems/tooling, onboarding and offboarding.

Requirements

Essential

• Experience in a senior People/HR role, in a scale-up or tech environment.
• Comfortable running a People function solo, with no direct reports.
• Strong commercial instincts - able to act as a tactical and strategic partner to the business, not just a policy owner.
• Strong working knowledge of UK employment law and HR best practice.
• Confident leading employee relations issues - pragmatic, with good judgement, and able to balance empathy with business needs.
• Confident using People data and workforce analytics to inform decisions.
• Experience with compensation frameworks, performance management systems, and HR tooling.
• Able to quickly assess an existing function (processes, policies, systems) and prioritise what to change first.

Desirable

• Experience in a tech/SaaS business specifically.
• CIPD qualification.
• Experience working alongside an outsourced Talent/recruitment partner.

Diversity, Equality & Inclusion

We celebrate every Mentioneer, exactly as they are. We don't shy away from breaking down systemic discrimination in society, or from difficult conversations and decisions. We're committed to being a force for change. You can read more about how we're doing this by checking out our blogshere.

The same goes for our recruitment. We welcome every application, regardless of race, religion or belief, ethnic origin, physical ability, family structure, socioeconomic status, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Benefits

Here are some of our favourite perks and benefits, but we have so many more!

• Hybrid working.
• Private medical insurance with Vitality, including enhanced mental wellbeing support, dental and vision policies and a range of lifestyle benefits and great incentives.
• Life insurance.
• Two Celebration Days; additional time off for you to celebrate religious days, cultural events, birthdays, anniversaries, or any other significant day that’s important to you.
• Enhanced parental leave.
• 25 days annual leave (plus public holidays), increasing over your time as a Mentioneer.
• Up-to-date tech you’ll need (we love Macs).