{"id":3272668,"url":"https://alion.io/job/meraki-group-ict-support-executive","title":"IT Support Engineer","company":{"id":6305,"name":"Meraki Group","domain":"merakigroup.com","url":"https://alion.io/company/merakigroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:31:16Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T17:59:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Meraki Group, which operates SPGS (Singapore), believes every member of staff has a real hand in the school’s success, and that what a person contributes shouldn’t stop where their job title ends.\nThis position description sets out the main duties, qualifications and scope of the role. It is not a complete list. It does not confine the employee, or SPGS (Singapore), to the work written here. We expect every colleague to step in where the school needs them, in ways that fit their skills and their role.\nMeraki Group and SPGS (Singapore) are committed to safeguarding and promoting the welfare of children and young people. We expect all teaching staff, non-teaching staff and volunteers to share that commitment and act on it.\nThe ICT Support Executive is responsible for supporting and facilitating the use of ICT equipment and applications by school members (staff and students).\nThe ICT Support Executive will have an international outlook and an appreciation for the impact the support staff can have in the School and on the staff at the School. This person will be quick to learn about the organisation and begin to interact with various key stakeholders.\nICT Helpdesk Support\nMaintaining, installing and supporting the use of computer equipment and peripherals for curriculum and administrative use within the school. Keep all computers and printers in good condition.\nInstall and configure a wide variety of software including Apple and Microsoft applications, Adobe products and specialist applications necessary for those students with additional learning requirements.\nProvide day-to-day ICT support including the first and second level support of the school’s web-based applications.\nCommunicate to staff/users through a series of actions either face to face or over the telephone to help set up systems or resolve issues.\nChecking the operation of the school systems and reporting any equipment in need of repair or upgrade.\nTo document and test all installations or alterations to hardware or software, and to ensure that the inventory is current at all times.\nTo document problems and steps to resolve them using the school ICT Helpdesk system.\nEnsure an accurate record of software licenses used by the school and report infringements to the ICT Manager.\nIf competent to do so, to make repairs to Desktops, laptops and add cabling etc.\nLiaising with external contractor/or equipment suppliers in the event of technical issues which require specialist inventory.\nMobile Device Management\nConfigures, tests and provides service support of mobile device solutions including laptops and tablets.\nEnsures that all mobile devices and activations are in compliance with the school ICT policies and procedures.\nSupports the school in the planning and deployment for mobile devices.\nManagement of ICT Equipment & Consumables\nNeed to have a strong Mac and Windows OS background.\nProvide initial troubleshooting for Mac and iOS devices.\nTroubleshoot and repair laptops and desktops as required.\nSupport regular backup and updates and install new software.\nFault handling; administer the lending/returning of IT equipment for Staff.\nCheck and update inventory of ICT property regularly.\nAdditional installation/collection after counting necessary quantities.\nAccident prevention.\nMaintenance of ICT Equipment in Classrooms\nMaintain the IWBs (Interactive White Board), Projectors, Audio systems.\nManage the booking system of iPads and iPad trolley.\nManage software at the Director Commercial Operations’ request.\nCheck and fix the Wi-Fi signals and AP issues and liaise with the Managed Service Provider for fault reporting.\nMaintain the classroom devices to ensure they remain in excellent condition.\nMaintenance of MFP (Multi-function Printer)\nTroubleshooting and repairs of various faults.\nInventory check.\nConfiguration management and firmware updates. Liaise with vendors e.g. troubleshooting and service delivery.\nManagement of IP Phone\nInstall and Maintenance of IP Phone devices and IP Phone switchboard system.\nBuilding numbering plan and repairing.\nMaking an extension and network of emergency contacts.\nAdministration Duties\nMaintain equipment/system manuals.\nObtaining comparative estimates for purchasing ICT and reports.\nSharing of work process data for improving business efficiency.\nOther Duties\nProviding support for school functions and events, on a rota basis, which may, very occasionally, involve weekend coverage.\nProviding cover and assistance for other parts of the school as required.\nAny other reasonable duties as assigned from time to time.\nBe willing to engage in ongoing professional development to support the needs of the ICT department and school.\nSafeguarding:\nAbide by the school safeguarding policy and keep abreast of any changes.","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Primary Education","Construction"],"lifecycle":[{"event":"open","at":"2026-10-26T12:31:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/meraki-group-ict-support-executive","json_url":"https://alion.io/job/meraki-group-ict-support-executive.json","meta":{"generated_at":"2026-11-01T18:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6305},"rest":"https://alion.io/mcp/rest/get_company?id=6305"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmeraki-group-ict-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmeraki-group-ict-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmeraki-group-ict-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/meraki-group-ict-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmeraki-group-ict-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3272668}},{"tool":"search_jobs","arguments":{"company":"merakigroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3272668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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