{"id":3445939,"url":"https://alion.io/job/meraki-group-it-manager","title":"IT Manager","company":{"id":6305,"name":"Meraki Group","domain":"merakigroup.com","url":"https://alion.io/company/merakigroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0.167,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":32},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"FortiGate","optional":true},{"name":"Freshdesk","optional":true},{"name":"Google Workspace","optional":true},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-29T08:12:43Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T18:40:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Meraki Group, which operates SPGS (Singapore), believes every member of staff has a real hand in the school’s success, and that what a person contributes shouldn’t stop where their job title ends.\nThis position description sets out the main duties, qualifications and scope of the role. It is not a complete list. It does not confine the employee, or SPGS (Singapore), to the work written here. We expect every colleague to step in where the school needs them, in ways that fit their skills and their role.\nMeraki Group and SPGS (Singapore) are committed to safeguarding and promoting the welfare of children and young people. We expect all teaching staff, non-teaching staff and volunteers to share that commitment and act on it.\nRequirements\nThe IT Manager owns the reliability, security and continuous improvement of the school’s digital platforms and infrastructure. The role sets direction for how the school uses technology and runs the IT Support team day to day. It also stays close enough to the infrastructure to diagnose and fix problems directly.\nKey responsibilities\nDigital strategy and systems oversight\nHold a current view of every school platform and how each one serves school priorities.\nContribute to the school’s digital strategy and lead its delivery within IT.\nRecommend which systems to adopt, replace or retire, using evidence on performance, usability and cost.\nImprove integration between platforms to cut duplicate data entry and manual workarounds.\nReview the full systems estate periodically and track developments in education technology.\nInfrastructure and network\nKeep the network, servers and virtual environment running efficiently for every user.\nManage the server and network architecture, including traffic, segmentation and access policy.\nMaintain the network topology map and an inventory of all active equipment, with location, purpose and maintenance schedule for each item.\nMonitor network equipment for faults and service-affecting conditions before users report them.\nCarry out preventive maintenance on endpoints, servers and firewalls, and plan upgrades and replacements.\nSecurity, data protection and safeguarding\nOwn the school’s technical security controls, including firewall, identity, access control and patching.\nMake sure systems support the school’s data protection obligations and information-management policies.\nWork with the safeguarding lead so that web filtering, monitoring and system permissions support safeguarding.\nSupport regulatory reporting and inspection readiness.\nBackup, continuity and change control\nRun backups across Veeam and HPE StoreOnce, and report on job status, success rates and exceptions.\nPlan and carry out disaster recovery restore tests that confirm recovery point and recovery time objectives are met.\nKeep incident response plans ready, with defined roles, escalation paths and containment steps.\nOwn change management so that every change is planned, approved, tested and recorded before it is applied.\nKeep Standard Operating Procedures current for core systems and supporting infrastructure.\nAgree recovery action plans with service providers, prioritised by business impact.\nTeam leadership and service delivery\nLead and develop the IT Support team so systems are maintained, updated and supported.\nAct as the escalation point for issues affecting multiple users or departments.\nOversee the service desk so requests are logged, prioritised and resolved.\nSet clear ownership, permissions and data-integrity rules for each system.\nProduce monthly MIS reports on infrastructure performance for management review.\nAcademic partnership and user adoption\nWork with academic leaders so systems support teaching, learning, assessment and reporting.\nFind ways to get more out of existing platforms for classroom practice and the student experience.\nBuild the staff training framework and guidance materials for core platforms.\nGather structured feedback from users to inform improvements and future procurement.\nProjects and vendors\nLead new platform implementations and major upgrades as project manager, covering timelines, risk, stakeholder communication and training.\nPlan transitions so that teaching is disrupted as little as possible.\nManage vendors and AMC providers against each Scope of Work, holding them to agreed response times and deliverables.\nTechnical environment [confirm the essential/desirable split]\nEssential, with hands-on administration experience:\nHPE SimpliVity hyper-converged cluster with VMware ESXi, vCenter and the SimpliVity Arbiter\nHPE DL380 and DL320 servers, iLO, and firmware and warranty lifecycle\nVeeam backup with HPE StoreOnce, including deduplication, retention and verification\nFortiGate HA pair and FortiAnalyzer, including scheduled failover testing\nAruba switching (core, distribution and access), wireless estate, Aruba Central and ClearPass\nActive Directory, DNS and DHCP\nGoogle Workspace administration and licensing\nServer room facilities: power, cooling, UPS and rack PDUs\nDesirable:\nMicrosoft Hyper-V clustering\nHPE Morpheus\nJAMF and Apple device management (staff MacBooks, student iPads, iMac suites)\niSAMS, OpenApply, NetSuite, Y-Soft, Freshdesk and SnipeIT\nDegree in IT or Computer Science, or equivalent experience\n years in IT infrastructure, including 2 years leading a team\nExperience in a school or a comparable multi-user environment\nVendor certifications (VMware, Fortinet, Aruba) desirable\nA track record of delivering system implementations as project lead\nThe ability to explain technical decisions clearly to non-technical staff and leadership\nThis appointment is subject to the school’s safer recruitment 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