{"id":3834032,"url":"https://alion.io/job/merative-sre-cloud-engineer-azure","title":"SRE Cloud Engineer - Azure","company":{"id":1963999,"name":"Merative","domain":"merative.com","url":"https://alion.io/company/merative","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-07T05:47:08Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"CI/CD","optional":true},{"name":"Grafana","optional":true},{"name":"Prometheus","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-11-05T20:25:25Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T08:46:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Serve as the primary technical support and reliability owner for business-critical applications in production environments.Key Responsibilities\nServe as the primary technical support and reliability owner for business-critical applications in production environments.\nDevelop deep expertise in application architecture, workflows, integrations, dependencies, and user journeys to effectively troubleshoot complex issues.\nMonitor application health, performance, availability, and customer experience using observability and monitoring tools.\nPartner closely with software engineering teams to ensure stable releases, effective deployment strategies, and operational readiness.\nLead incident response activities, including triage, troubleshooting, root cause analysis, resolution, and post-incident follow-up actions.\nSupport and troubleshoot application components running in cloud and containerized environments, including Kubernetes/AKS.\nAnalyze application logs, telemetry, and transaction data to identify performance bottlenecks, recurring issues, and opportunities to improve reliability.\nImprove observability through dashboards, alert optimization, synthetic monitoring, and proactive health checks for critical business workflows.\nPerform operational maintenance activities, including application upgrades, patch validation, vulnerability remediation, and release support.\nCreate and maintain runbooks, knowledge articles, support documentation, and operational procedures to ensure consistent support coverage.\nCollaborate with product, engineering, infrastructure, and security teams to improve service reliability, resiliency, and customer experience.\nDrive continuous improvement initiatives aimed at reducing incidents, shortening recovery times, and increasing platform stability.\nRequired Qualifications\n5+ years of experience in Application Support, Site Reliability Engineering (SRE), Production Support, DevOps, or a similar operational role.\nStrong experience supporting complex enterprise applications in production environments.\nDeep understanding of application architecture, APIs, integrations, and distributed systems.\nProven experience troubleshooting application, performance, availability, and user-impacting issues in real-time production environments.\nStrong incident management experience, including ownership from detection through resolution and root cause analysis.\nHands-on experience with monitoring and observability tools, including log analysis, dashboards, metrics, and alert management.\nExperience supporting applications hosted in Microsoft Azure environments.\nExperience working with Kubernetes/AKS or other containerized platforms.\nStrong Linux and/or Windows Server administration skills.\nSolid understanding of networking fundamentals, including TCP/IP, DNS, load balancers, VPNs, and firewalls.\nStrong analytical and troubleshooting skills with the ability to manage high-priority incidents under pressure.\nExcellent communication skills with a customer-focused mindset.\nDesired Skills\nExperience supporting healthcare, regulated, or mission-critical applications.\nKnowledge of CI/CD pipelines and release management practices.\nExperience with Azure Monitor, Application Insights, Log Analytics, KQL, Prometheus, Grafana, or similar observability platforms.\nExperience with synthetic monitoring and end-to-end transaction monitoring.\nFamiliarity with application performance monitoring (APM) tools.\nExperience supporting microservices-based and API-driven architectures.\nUnderstanding of reliability engineering concepts such as SLIs, SLOs, error budgets, and service health metrics.\nAzure certifications are a plus.\nBehaviors\nCustomer-Focused: Understands business and customer impact and prioritizes service restoration accordingly.\nProblem Solver: Identifies root causes and implements long-term solutions rather than temporary fixes.\nOwnership Mindset: Takes accountability for incidents and drives resolution through completion.\nCollaborative: Works effectively across engineering, product, infrastructure, and support teams.\nProactive: Identifies reliability risks before they become production issues.\nAdaptable: Maintains composure during major incidents and shifting priorities.\nDetail-Oriented: Thoroughly validates changes, documents findings, and ensures operational readiness.\nHow We Work\nOn-Call Support: Participate in a rotating 24x7 support model, responding to and coordinating critical production incidents.\nCross-Functional Collaboration: Partner closely with software engineering, infrastructure, product, and security teams to improve reliability and operational excellence.\nContinuous Improvement: Use production insights, incident trends, and operational metrics to drive ongoing improvements in application stability, performance, and customer experience.\nKnowledge Sharing: Foster a culture of documentation, operational excellence, and continuous learning across the team.\nCompensation\nThe salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.\nMin - Max :\n$87,835.10 - $131,752.66 (CAD)Benefits\nThe benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employee’s health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.\nVacation to help you rest, recharge, and connect with loved ones\n\nPaid leave benefits\n\nExtended health, paramedical, dental, and vision benefits\n\nRegistered retirement and tax-free savings plans\n\nTuition reimbursement, life insurance, EAP - and more!\n\nIt is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. 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