{"id":2111818,"url":"https://alion.io/job/mercado-libre-it-crm-customer-service-engineer","title":"IT CRM Customer Service Engineer","company":{"id":237,"name":"Mercado Libre","domain":"mercadolibre.com","url":"https://alion.io/company/mercado-libre","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":63,"ghost_share":0.016,"stale_share":0.46,"repost_share":0.063,"time_to_fill_p50_days":37,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"GitHub","optional":false},{"name":"Go","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Grafana","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-10T15:08:55Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-25T15:39:07Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Descripción breve\nComo Software Engineer Backend en Mercado Libre, diseñarás y escalarás sistemas innovadores y seguros que resuelven problemas reales y de alto impacto. Trabajarás en un entorno dinámico con tecnología de vanguardia, aplicando buenas prácticas de ingeniería, modelos de IA propios y aprendizaje continuo, con el propósito de democratizar el comercio electrónico y los servicios financieros en América Latina.\nImagináte emprendiendo proyectos desafiantes, dinámicos e innovadores y siendo responsable de:\nDiseñar sistemas que escalen al ritmo de Meli: Vas a trabajar sobre servicios críticos de alta concurrencia con impacto en métricas core de CX para la gestión de información de usuarios y sus productos asociados cross Meli.\nIncorporar herramientas de IA en el ciclo diario de desarrollo: generación de código, análisis de errores, revisión de PRs y documentación\nLlevar la operabilidad y resiliencia a un nuevo estándar siendo capaces de recuperarnos solos garantizando el mínimo de fricción a la operación.\nParticipar activamente en la definición de procesos, metodologías y estándares que aporten a la excelencia del desarrollo.\nParticipar en la definición de arquitectura e identificar dependencias técnicas, de proceso o funcionales con otros equipos de la iniciativa, implementando soluciones a problemas complejos.\n¿Qué buscamos en vos?\nContar con conocimiento sólido en desarrollo backend, arquitectura de aplicaciones, bases de datos, servicios disponibles en Fury, BigQuery, Datadog, Grafana, Open Telemetry, pruebas unitarias, de integración y End-to-End.\nTener experiencia sólida en Go, con manejo de patrones de diseño y capacidad de aplicarlos correctamente según el contexto.\nPoseer experiencia usando asistentes de IA en tareas de ingeniería (Codex, GitHub) con criterio propio para validar, cuestionar y adaptar sus sugerencias antes de llevarlas a producción.\nContar con conocimiento nativo en typescript, react y uso de librería Andes.\n¿Te animás a dejar huella en la tecnología de América Latina?\n¡Postulate y sumate a nuestro propósito!\nModalidad de trabajo híbrido. 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