{"id":3908546,"url":"https://alion.io/job/mercana-warehouse-manager","title":"Warehouse Manager","company":{"id":4483265,"name":"Mercana","domain":"mercana.com","url":"https://alion.io/company/mercana-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport News, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T05:01:41Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-09T06:57:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Mercana\nMercana is one of North America's leading home furnishings wholesalers, supplying interior designer and retail partners around the globe. As a design-first company, we produce unique pieces for the home each season - wall art, furniture, lighting, and décor accessories.\nPosition Summary\nThe Warehouse Manager is accountable for the full operation of the Newport News site - receiving, put-away, storage, picking, packing, shipping, dropship, inventory control, and the facility itself. The role turns the Director of Distribution’s plan into a site that runs safely, accurately, and on time, and reports performance against KPI and budget targets.\nThe Manager leads the site’s Supervisors directly and the frontline team through them: setting expectations, developing Supervisors into capable people leaders, making hiring decisions within approved headcount, and resolving performance issues with Human Resources. Supervisors manage the people on the floor; the Manager makes sure they are doing it well.\nThe Manager owns the site labour plan and operating budget, leads workflow and layout improvement, and sets the standard for safety and customer commitment across every shift.\nKey Responsibilities\nSite Operations Leadership\nOwn the daily, weekly, and monthly performance of the site across inbound and outbound, including pick/pack, shipping, receiving, dropship, transfers, and put-away.\n\nSet daily priorities with Supervisors, protecting urgent, aging, and deadline-sensitive orders and maintaining the highest service standards for customers.\n\nPlan capacity ahead of container arrivals, seasonal peaks, and promotional volume, adjusting labour and dock schedules in advance rather than in reaction.\n\nWork closely with Customer Operations, Logistics Coordination, and Operations team members to ensure timely delivery of goods to customers.\n\nCommunicate expectations and ensure adherence to proper handling procedures and safety protocols across all staff, Leads, and Supervisors.\n\nPeople Management, Development & Coaching\nLead, manage, and hold accountable the site’s Supervisors; through them, ensure Leads and Associates are scheduled, trained, and managed to standard.\n\nHold regular one-to-ones with each Supervisor, review their team’s performance and people metrics, and coach them on scheduling, feedback, documentation, and difficult conversations.\n\nMake hiring decisions for site roles within approved headcount, in partnership with Human Resources, and ensure onboarding, training, and certification are completed.\n\nReview disciplinary documentation prepared by Supervisors, lead escalated cases with Human Resources, and make termination recommendations to the Director of Distribution.\n\nConduct mid-year and annual performance reviews for direct reports and calibrate ratings across the site so standards are applied consistently.\n\nWork with Human Resources to identify coaching and training needs, build succession for Supervisor and Lead roles, and act on engagement survey results.","description_format":"text","description_chars":3020,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Home Decor"],"lifecycle":[{"event":"open","at":"2026-11-07T05:01:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/mercana-warehouse-manager","json_url":"https://alion.io/job/mercana-warehouse-manager.json","meta":{"generated_at":"2026-11-09T08:55:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483265},"rest":"https://alion.io/mcp/rest/get_company?id=4483265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmercana-warehouse-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmercana-warehouse-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmercana-warehouse-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mercana-warehouse-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmercana-warehouse-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3908546}},{"tool":"search_jobs","arguments":{"company":"mercana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3908546},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}