# Technical Support Engineer

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence. We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions. Requirements Investigate and resolve customer-reported

- **Id**: 1248046
- **Url**: <https://alion.io/job/merchantspring-technical-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Kuala Lumpur, Malaysia
- **Countries**: MY
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-10T00:00:00Z
- **Employer posted date**: 2026-08-10
- **Last verified at**: 2026-11-13T01:52:52Z
- **Board verified**: yes
- **Days open**: 95
- **Description format**: text
- **Description chars**: 4410
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: E-commerce Platforms, Marketplaces, Retail & Pricing Analytics

## Company

- **Id**: 2383436
- **Name**: MerchantSpring
- **Domain**: merchantspring.io
- **Url**: <https://alion.io/company/merchantspring>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Technologies

- **Amazon CloudWatch** — Optional: no
- **AWS** — Optional: no
- **Jira** — Optional: no
- **Node JS** — Optional: no
- **PostgreSQL** — Optional: no
- **Postman** — Optional: no
- **React.js** — Optional: no
- **Rest API** — Optional: no
- **SQL** — Optional: no
- **TypeScript** — Optional: no
- **Claude** — Optional: yes
- **Cursor** — Optional: yes
- **JavaScript** — Optional: yes
- **PHP** — Optional: yes
- **WooCommerce** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 95

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-25T18:07:27Z

## Liveness

- **Score**: 11
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.406
- **P room**: 0.28
- **Age days**: 94
- **Expected fill days**: 40
- **Reasons**: conf:0, win:tail, crowd:
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.