{"id":1179193,"url":"https://alion.io/job/mercier-consultancy-group-danish-speaking-customer-support-specialist-work-in-sofia-bulgaria","title":"Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria","company":{"id":678145,"name":"Mercier Consultancy Group","domain":"mercierconsultancygroup.com","url":"https://alion.io/company/mercierconsultancygroup","size_band":"1001-5000","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":42000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T12:42:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:32:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Danish Speaking Customer Support Specialist\nAbout Mercier Consultancy Group\nMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.\nJob Overview\nWe are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.\nKey Responsibilities\nDeliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.\nResolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry.\nMaintain accurate customer records and documentation in our internal CRM systems.\nCollaborate with cross-functional teams to resolve service escalations effectively and professionally.\nStay updated on product knowledge and service policies to provide accurate, real-time information.\nAchieve individual and team-based KPIs focused on quality and resolution efficiency.\nContribute to a positive, professional office environment at our Sofia location.\nRequirements\nNative or fluent Danish (spoken and written).\nValid EU passport (mandatory).\nExceptional communication skills and a passion for delivering superior Customer Support Services.\nAbility to relocate to Sofia, Bulgaria for this on-site role.\nStrong problem-solving skills and a proactive, professional attitude.\nPrevious experience in a contact center or service-oriented environment is considered an advantage.\nBenefits\nWhat We Offer\nCompetitive Monthly Salary\nFully Paid Training\nHealth Insurance\nFully Paid Relocation Package (flight, transfer, hotel)\nMonthly Performance Bonus\nProfessional growth opportunities within one of the best jobs in Bulgaria\nAnd Much More...\nLife in Bulgaria\nLiving and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As one of the most exciting hubs for international talent, Bulgaria provides a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Choosing to pursue one of our many Danish-speaking jobs here means embracing a culture that welcomes international professionals with open arms.\nBeyond the professional landscape, Bulgaria boasts stunning landscapes and a rich culinary tradition that appeals to all tastes. With our comprehensive relocation package, starting your new Danish Speaking Customer Support Specialist position in Bulgaria is seamless and stress-free. Experience the perfect balance of professional success and personal adventure by relocating to this beautiful corner of Europe.\nHow to Apply\nIf you are ready to take the next step in your career with this premier Danish Speaking Customer Support Specialist position in Bulgaria, we invite you to apply now. Join our network of successful professionals and let Mercier Consultancy Group guide you toward your next great opportunity in the Customer Support Services industry. We look forward to receiving your application.","description_format":"text","description_chars":3363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T12:42:14Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:0","agency","win:early"],"computed_at":"2026-09-25T04:27:22Z"},"pay":null,"html_url":"https://alion.io/job/mercier-consultancy-group-danish-speaking-customer-support-specialist-work-in-sofia-bulgaria","json_url":"https://alion.io/job/mercier-consultancy-group-danish-speaking-customer-support-specialist-work-in-sofia-bulgaria.json","meta":{"generated_at":"2026-09-25T04:27:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4826,"day_limit":5000,"remaining_today":174,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}