{"id":1181445,"url":"https://alion.io/job/mercier-consultancy-group-estonian-speaking-solutions-consultant-work-in-sofia-bulgaria","title":"Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria","company":{"id":678145,"name":"Mercier Consultancy Group","domain":"mercierconsultancygroup.com","url":"https://alion.io/company/mercierconsultancygroup","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":76000,"period":"year","method":null,"sample_n":2468},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T14:19:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T22:03:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Estonian Speaking Solutions Consultant\nAbout Mercier Consultancy Group\nMercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As an expert in recruitment for the Customer Support Services sector, we take pride in delivering elite career opportunities that foster professional growth and international mobility.\nJob Overview\nWe are currently seeking a motivated professional for an Estonian Speaking Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the vibrant Customer Support Services industry while enjoying a world-class relocation experience.\nKey Responsibilities\nAct as the primary point of contact for Estonian-speaking clients, ensuring exceptional resolution quality within the Customer Support Services framework.\nProvide high-level consultancy and troubleshooting to resolve complex inquiries efficiently.\nMaintain accurate records of customer interactions to ensure continuous improvement of service standards.\nCollaborate with cross-functional teams to identify and resolve systemic issues impacting the end-user experience.\nStrive to achieve and exceed key performance indicators (KPIs) set by the company.\nRepresent the brand with professionalism and cultural sensitivity in every interaction.\nContribute to the ongoing development of internal support knowledge bases and procedural manuals.\nRequirements\nNative or fluent Estonian (spoken and written) is mandatory for this role.\nValid EU passport or eligibility to work in the European Union.\nProven experience in Customer Support Services or a similar client-facing role.\nStrong problem-solving skills and the ability to multitask in a fast-paced environment.\nExcellent interpersonal skills and a commitment to delivering high-quality service.\nAbility to relocate to Sofia, Bulgaria, for this on-site opportunity.\nBenefits\nWhat We Offer\nCompetitive Monthly Salary.\nFully Paid Training to ensure you excel in your role.\nComprehensive Health Insurance coverage.\nFully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.\nAttractive Monthly Performance Bonus based on meeting your targets.\nModern, professional office environment in the heart of Sofia.\nOpportunities for career advancement within our global network of Estonian-speaking jobs.\nLife in Bulgaria\nSofia, Bulgaria, offers a unique blend of historical charm and modern European energy, making it an ideal destination for expatriates. Living in Bulgaria provides access to a vibrant social scene, stunning mountain landscapes for weekend escapes, and a Mediterranean-influenced climate that ensures a high quality of life for those pursuing international jobs in Bulgaria.\nBy choosing this Estonian Speaking Solutions Consultant position in Bulgaria, you will enjoy a cost-effective lifestyle with incredible local cuisine and a welcoming community. Bulgaria has become a premier tech and service hub, making it the perfect place to grow your career while enjoying the rich cultural heritage and hospitality that Bulgaria is known for.\nHow to Apply\nIf you are ready to take the next step in your professional journey and join our team in Sofia, we invite you to click \"Apply Now\" to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your next chapter. Professional success starts here!","description_format":"text","description_chars":3508,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Estonian","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T14:19:46Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","agency","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/mercier-consultancy-group-estonian-speaking-solutions-consultant-work-in-sofia-bulgaria","json_url":"https://alion.io/job/mercier-consultancy-group-estonian-speaking-solutions-consultant-work-in-sofia-bulgaria.json","meta":{"generated_at":"2026-09-26T01:12:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1165,"day_limit":5000,"remaining_today":3835,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}