Czech speaking Player Support Specialist for a Gaming Account in Bulgaria
Czech-Speaking Player Support Specialist for a Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.
We are currently seeking a Czech-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria. If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career.
Responsibilities
- Provide exceptional customer support to Czech-speaking players via phone, email, and live chat.
- Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
- Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
- Escalate complex issues to the appropriate internal teams when necessary.
- Accurately document customer interactions using CRM and ticketing systems.
- Stay up to date with game updates, promotions, and platform policies.
- Deliver an outstanding player experience that reflects the client's commitment to excellence.
Requirements
Requirements
- Native or fluent Czech language skills.
- Good command of English (written and spoken).
- Excellent communication and interpersonal skills.
- Passion for gaming and online entertainment.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, customer-focused environment.
- Previous customer service or technical support experience is an advantage but not required.
- Comfortable using multiple computer applications simultaneously.
- EU citizenship or legal authorisation to work in the EU.
Benefits
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Financial support during relocation