{"id":2845101,"url":"https://alion.io/job/merck-co-clinical-systems-implementation-team-lead","title":"Clinical Systems Implementation Team Lead","company":{"id":3768,"name":"Merck & Co.","domain":"msd.com","url":"https://alion.io/company/msd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":272,"ghost_share":0.015,"stale_share":0.07,"repost_share":0.085,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Wales, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":173200,"max":272600,"currency":"USD","period":"year","gross":null,"usd_annual":272600},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"GCP","optional":false},{"name":"Mandiant capa","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:41:44Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T09:44:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nClinical Systems Implementation Team Lead within BEO manages the full range of activities related to the successful validation, implementation, and adoption of applications that support our company’s clinical trials. These systems can be internally and/or externally facing, large or small, vendor or company developed and owned. The role also has people management responsibility for team members supporting similar activities.\nThe team lead should have needed experience and knowledge related to the systems and processes being supported by the team or prioritize gaining this experience once in the role. Partner with various business areas within Global Clinical Development (GCD), with our Research & Development Division -IT and vendors to understand business needs, identify solutions to support those needs and implement solutions with quality focus. The role ensures compliance to company policies, agency regulations and related guidance around technology and applies data stewardship and data governance principles in the management of the applications.\nAccountable for supporting systems audits and inspections and follow-up of any findings and required CAPA management. Ensure systems quality lead is engaged early in process of upgrading or re-platforming of technology to ensure proper SDLC compliance. Ensure Clinical Systems Implementation team members are properly trained on SDLC requirements and maintain their training. As part of the BEO Leadership Team, identify topics and appropriate guest speakers for monthly department meeting agenda, propose projects/assignment for interns and support activities to identify appropriate candidates for internship, and schedule quarterly business review meetings to share team accomplishments and upcoming activities with other team leads.\nResponsibilities:\nPartner with a cross-functional team of functional SMEs and end-users to independently assess emerging business needs and work with our Research & Development Division -IT to identify innovative solutions to meet the need.\nMonitor technology trends to match the business needs, profile partners and vendors and map capabilities to requirements to enable business processes in alignment with the GCTO strategy.\nPartner with various business functional stakeholders and our Research & Development Division -IT and create high-impact & high-value business cases for innovation opportunities and advance selected solutions from proof of concept to pilot and implementation at scale, ensuring required due diligence has been carried out, and the solution is audit/inspection ready, if applicable.\nCollaborate with user experience experts and collect early and ongoing feedback from users to ensure solution being developed will provide optimum user experience once enabled.\nEngage with business and IT sponsors to understand overall strategy for existing technology solutions to be able to develop and drive the technology and innovation roadmap.\nIdentify and manage the Key Performance Indicators (KPIs) to measure outcomes and success of technology solutions being implemented to improve clinical operations productivity and site and patient experiences.\nAs needed, provide workstream or sub-stream leadership or serve as a member for larger technology initiatives.\nCreate an effective change and communication plan for technology being enabled to support adoption of and to share best practices and lessons learned. \nProvide system ownership of assigned system(s) and all activities associated with such ownership. Such activities may include system migrations and decommissioning.\nTeam Management:\nManage team members that provide business system ownership of operational systems. \nEnsure proper allocation of resources to maintain effective system support. \nIdentify need for and provide needed justification for additional headcount and if headcount is approved, work with HR recruiter to identify, interview and onboard the right candidate to fill the position.\nConduct regular 1:1s and ad-hoc meetings to ensure priorities are defined and delivered as planned, provide ongoing constructive feedback, conduct performance reviews, and manage any risks and escalations.\nObtain sufficient understanding of the applications being supported by team members to be able to proactively identify challenges, address any escalations, provide update to sponsors and serve as a back-up in case of staffing challenges.\nDiscuss opportunities for development, job satisfaction and career planning with team members.\nConduct check-in meetings with non-our Company 's resources supporting the team about assignments and progress toward deliverables. Meet with partner line manager to discuss any relevant performance feedback.\nEnsure compliance to required training for all team members.\nAccountable for team members:\nExecuting their role, with a focus on approving functional requirements, timely and quality completion of systems validation, implementation and operational activities; working with our Research & Development Division -IT and/or Vendor to prioritize enhancements and drive future roadmap to meet business needs.\nWorking with our Research & Development Division -IT and vendors to establish secure and timely data flow from/to upstream/downstream systems and have monitoring in place as needed.\nActively engaging in Platform and Information Governance teams as applicable.\nEnsuring adequate helpdesk support, case tracking and trending is in place to support business users for all applications in scope of the team.\nPerforming business process impact assessments for new applications or enhancements to existing application and providing details to Business Process/Sub-process Owners to make necessary updates to the processes.\nEnsuring Inspection Readiness status, having and maintaining systems story boards, current BCP and SOPs and ongoing tracking of planned/completed system releases and Account reviews for applicable systems.\nHaving ongoing collaboration with Regional Systems Business Leads and functional SMEs for optimum adoption and compliant use of applications.\nEducation:\nBS degree with or above10 years' experience;\nOR\nMS/MBA/JD degree with 8 years' experience; or PhD degree with 5 years' experience in Science, Clinical Research, Computer Science, or similar fields.\nExperience and skills:\nTwo to five years of people management experience is required.\nBroad understanding of drug development -safety, clinical trials, trial design, data management, trial operations, regulatory, privacy, ICH, and GCP required.\nAbility to quickly gain thorough understanding and become subject matter expert in a new business area as needed, e.g. Risk Based Monitoring, Structured Content Authoring, clinical content standards.\nStrong verbal & written communication skills - able to present information confidentially and effectively to leadership, peers, and team.\nAbility to proficiently interact with all levels of management, exert influence to achieve results without authority and successfully manage senior/Executive level stakeholders.\nProject and Resource management experience.\nDeep knowledge and understanding of Clinical Trial processes as well as quality management and control tools. \nExperience with critical clinical systems such as CTMS, eTMF, Electronic Data Capture (EDC) system, clinical portal and basic reporting and MS Office tools.\nUnderstanding metrics and being able to identify trends.\nExperience in System Validation and Implementation, systems analysis and systems maintenance /support.\nFluency with the respective cross-functional interdependencies, roles and enabling tools/technologies. \nAble to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).\nExposure to a global environment, with multi-cultural and organizational operating models; appreciation for country requirements/needs vs. US standards.\nManagement and leadership skills, analytical ability, good judgment, ability to multi-task, conflict resolution expertise and discretion.\nCustomer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staff.\nExperience in training user community.\nRequired Skills:\nAdaptability, Benchmarking, Business Process Re-Engineering (BPR), Clinical Systems Implementation, Cross-Functional Teamwork, Data Analysis Tools, Decision Making, Good Manufacturing Practices (GMP), Innovation, IT Implementation, People Leadership, Professional Integrity, Quality Control Management, Risk Management, Strategic PlanningPreferred Skills:\nCurrent Employees apply HERE\nCurrent Contingent Workers apply HERE\nUS and Puerto Rico Residents Only:\nOur company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.\nAs an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. Asa federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:\nEEOC Know Your Rights\nEEOC GINA Supplement\nWe are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.\nLearn more about your rights, including under California, Colorado and other US State Acts\nThe primary location for this posting is:\nUSA - Pennsylvania - North Wales (Upper Gwynedd)Where required by law, the compensation range for this role is provided below.\nThe salary range for the primary location of this role is:\n$173,200.00 - $272,600.00This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.\nWe offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\nAdditional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.\nAdditional location(s) Compensation Information:\nSan Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance\nLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with crimi...","description_format":"text","description_chars":13270,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Veterinary Medicine","Vaccines","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-19T10:41:44Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":272600,"is_top_pay":true},"html_url":"https://alion.io/job/merck-co-clinical-systems-implementation-team-lead","json_url":"https://alion.io/job/merck-co-clinical-systems-implementation-team-lead.json","meta":{"generated_at":"2026-10-22T13:46:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3768},"rest":"https://alion.io/mcp/rest/get_company?id=3768"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmerck-co-clinical-systems-implementation-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmerck-co-clinical-systems-implementation-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmerck-co-clinical-systems-implementation-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/merck-co-clinical-systems-implementation-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmerck-co-clinical-systems-implementation-team-lead"}]}