CLM Product Analyst

Job Description

The CLM Product Analyst role will partner with business and IT stakeholders to drive the design, configuration, and continuous improvement of the DocuSign CLM platform. The position leads requirements discovery, supports roadmap and backlog management, and ensures prioritized, standardized delivery of CLM enhancements that advance business objectives. This role also supports testing, issue resolution, and post-deployment support to ensure a stable, scalable, and high-performing CLM solution.

Responsibilities

• Leads CLM business requirement gathering to understand enhancements needed
• Supports CLM roadmap development and maintenance of product backlog
• Coordinates across business stakeholders to prioritize needs for deployment that advance business objectives; maintain and manage CLM solution delivery plan
• Communicates CLM strategy to key business stakeholders and facilitates buy-in to achieve timely delivery
• Works closely with Product Line Lead and Product Manager(s) to support technical configuration of CLM solution based on business area needs, with a focus on process and delivery standardization
• Coordinates with business stakeholders to identify pain points within CLM processes and technologies
• Coordinate testing activities to ensure effective delivery of CLM solution
• Supports technical resolution of any CLM solution issues and incidents after deployment

Education Minimum Requirement

• Bachelor’s degree

Qualifications

• 5+ years of experience in a technical IT and/or Project Analyst role
• 2+ years of experience working with DocuSign technology
• One or more of the following certifications:
• DocuSign CLM Administrator
• DocuSign CLM Workflow Developer
• DocuSign CLM Implementation Consultant
• DocuSign CLM Technical Consultant
• Proven technical skillset to configure and maintain CLM solutions
• Strong analytical and problem-solving skills with the ability to drive initiatives to meet business objectives
• Ability to adapt quickly in a dynamic and complex environment
• Demonstrated ability working with Microsoft Office product suite
• Proven track record of communicating effectively across stakeholder groups
• Excellent organizational and time management skills, including the ability to manage support multiple projects and deadlines
• Product Analyst experience with DocuSign or other CLM solutions

What we offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Competitive salary & incentive pay
• Pension and health insurance contributions
• Internal reward system and referral scheme
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner

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Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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