{"id":2845092,"url":"https://alion.io/job/merck-co-customer-manager-oncology","title":"Customer Manager Oncology","company":{"id":3768,"name":"Merck & Co.","domain":"msd.com","url":"https://alion.io/company/msd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":159,"ghost_share":0.025,"stale_share":0.107,"repost_share":0.164,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":87000,"period":"year","method":null,"sample_n":4082},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T10:41:44Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-31T21:10:16Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Description\nJob Title: Customer Manager Oncology\nDivision/ Department: HH\nOrganizational information:\nNo direct reports;\nRevenue & Promo budget responsibility for country Portfolio\nLocation/area: Czech Republic\nExtent of travel abroad: 5%\nTime in the field: 60%\nPosition Overview\nCustomer Manager in Oncology is a highly specialized customer-facing employee, responsible for co-creation and execution of commercial strategy for given product/products in the Czech Republic, aiming to maximize product access level through management of customers, scientific leaders and key accounts.\nIs an expert on the given therapeutic area with the ability to discuss with customers and experts current approaches, guidelines, and ways of working within the given area.\nCritical for success in this role are: understanding of the therapeutic area landscape, mapping of both accounts and customers, and participating in designing tactical plans that assure optimal resource allocation and proper mix of tools and channels.\nKey Result Areas & Tasks\nCustomers, Key Opinion Leaders and Key Stakeholders Management (10% of time)\nMap key opinion leaders, stakeholders, and influencers within the given therapeutic area to understand relationships and dependencies.\nAssess needs and understand priorities of key opinion leaders and stakeholders; prepare and execute stakeholder engagement plans in cooperation with cross-functional teams such as Business Unit Lead, Franchise Manager, Brand & Customer Manager, and Digital Lead.\nPerform high-quality interactions, executing given strategy and messaging, providing meaningful, balanced, and transparent communication about our products and solutions, ensuring compliance with all respective rules and policies.\nPartner with customers in scientific discussions to build a broader perspective on the therapeutic area beyond the promoted brand.\nDesign, develop, and roll-out solutions addressing customer and patient needs, leveraging account knowledge and cross-functional team experience; drive innovative approaches and partner with customers to maximize treatment outcomes.\nProvide high-quality and timely information about developments within the therapeutic area by leveraging the internal company network (both local and international).\nNetworking relationship building / Field Work (60% of time)\nBuild relationships with decision-makers and prescribers in major accounts\nEstablish a high degree of credibility with external and internal stakeholders.\nHave an excellent overview of the therapeutic area within the Czech Republic; understand the landscape.\nSecure segmentation and targeting of accounts and key accounts; understand the source of business and map the potential within the given therapeutic area or product.\nUnderstand patient and customer journeys within accounts and identify gaps and opportunities.\nMap relationships and processes within given accounts and navigate between prescribers and hospital management/decision-makers, understanding their priorities and discovering their needs.\nDeliver high-quality account and key account plans covering promotional, marketing, and commercial activities, aiming to maximize the use of given products within accounts.\nPropose custom-made solutions for specific accounts or lead discussions to co-create such solutions with customers.\nUnderstand decision-making, logistical, tendering, and contracting processes within accounts.\nRepresent the company in discussions and negotiations with key stakeholders.\nBrand management (15% of time)\nCo-create local translations of global/regional commercial strategies with cross-functional teams.\nBe an expert on scientific information related to the brand and the given therapeutic area; drive scientific discussions with customers to improve brand positioning and ensure proper understanding of targeted patient populations.\nOwn the tactical plan; be responsible for managing regional and account activities.\nCollect insights about competitors and customer behavior; explain market trends and changes in customer preferences.\nUnderstand current and future demand for given products; provide input for demand forecast processes.\nAnalysis, Collaboration, Compliance (15% of time)\nUnderstand sources of data and insights in the market; process data and extract information to understand market trends, competitive situations, and anticipate future changes.\nUse these insights for cross-functional collaboration to build tactical engagement with customers and key accounts.\nEnsure timely and complete documentation for all promotional and non-promotional activities and secure compliance with all internal and external rules and regulations.\nQualifications\nRequired\nExpertise in the given therapeutic area with the ability to discuss current approaches, guidelines, and ways of working.\nUnderstanding of the therapeutic area landscape, mapping of accounts and customers, and participation in designing tactical plans.\nAbility to perform high-quality interactions and provide meaningful, balanced, and transparent communication about our products and solutions.\nStrong relationship-building skills with decision-makers and prescribers in major accounts.\nExcellent overview of the therapeutic area within the Czech Republic.\nAbility to secure segmentation and targeting of accounts and key accounts.\nUnderstanding of patient and customer journeys within accounts.\nAbility to deliver high-quality account and key account plans.\nUnderstanding of decision-making, logistical, tendering, and contracting processes within accounts.\nAbility to represent the company in discussions and negotiations with key stakeholders.\nExpertise in scientific information related to the brand and therapeutic area.\nAbility to collect insights about competitors and customer behavior.\nAbility to process data and extract information to understand market trends and competitive situations.\nEnsure compliance with all internal and external rules and regulations.\nFluency in written and spoken Czech and English.\nPreferred\nExperience in co-creating local translations of global/regional commercial strategies.\nExperience in managing regional and account activities and owning tactical plans.\nExperience in providing input for demand forecast processes based on current and future demand for the product.\nAdditional location(s) Compensation Information:\nRequired Skills:\nAccount Management, Account Management, Account Planning, Account Strategies, Adaptability, Analytical Problem Solving, Corporate Decision Making, Customer Engagement, Customer Feedback Management, Data Analysis, Industry Trend Analysis, Interpersonal Relationships, Key Account Management, Lead Generation, Market Analysis, Market Dynamics, Market Intelligence, Market Trend Analysis, Market Trends, Oncology, Pharmaceutical Sales, Presenting Solutions, Product Knowledge, Profit Planning, Regulatory Compliance {+ 8 more}Preferred Skills:\nCurrent Employees apply HERE\nCurrent Contingent Workers apply HERE\nSearch Firm Representatives Please Read Carefully\nMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.\nEmployee Status:\nRegularRelocation:\nVISA Sponsorship:\nTravel Requirements:\nFlexible Work Arrangements:\nNot ApplicableShift:\nValid Driving License:\nHazardous Material(s):\nJob Posting End Date:\n11/8/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.","description_format":"text","description_chars":8053,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Czech","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Veterinary Medicine","Vaccines","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-19T10:41:44Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.764,"p_room":0.75,"age_days":11,"expected_fill_days":15,"reasons":["conf:4","velocity","win:late","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/merck-co-customer-manager-oncology","json_url":"https://alion.io/job/merck-co-customer-manager-oncology.json","meta":{"generated_at":"2026-10-31T23:42:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3768},"rest":"https://alion.io/mcp/rest/get_company?id=3768"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmerck-co-customer-manager-oncology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmerck-co-customer-manager-oncology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmerck-co-customer-manager-oncology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/merck-co-customer-manager-oncology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmerck-co-customer-manager-oncology"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2845092}},{"tool":"search_jobs","arguments":{"company":"msd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2845092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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