{"id":4280630,"url":"https://alion.io/job/merck-co-spclst-technical-support-2","title":"Spclst , Technical Support","company":{"id":3768,"name":"Merck & Co.","domain":"msd.com","url":"https://alion.io/company/msd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":218,"ghost_share":0.032,"stale_share":0.151,"repost_share":0.193,"time_to_fill_p50_days":16,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Point, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87300,"max":137400,"currency":"USD","period":"year","gross":null,"usd_annual":137400},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"GLP","optional":false},{"name":"GMP","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"LIMS","optional":true}],"status":"live","first_seen_at":"2026-11-13T20:25:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:29:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nOur Company is seeking a skilled Lab IT professional to provide Tier 2 & 3 operational support for laboratory IT systems supporting R&D, Quality, and Manufacturing laboratories. This role serves as a technical escalation point for complex incidents, problem management, and continuous improvement initiatives across regulated (GxP) and non-regulated lab environments.\nThe successful candidate will work with a team to partner with scientists, lab operations, quality assurance, vendors, and global IT teams to ensure reliable, complaint, and secure laboratory computing IT services.\nKey Responsibilities\nAssist Lab Computing analysts to resolve technical issues for laboratory systems, including laboratory instruments, instrument control PCs, and scientific software.\nAct as an escalation point for complex incidents and service disruptions; root cause analysis and implement permanent corrective actions.\nSupport laboratory environments, ensuring compliance with data integrity, cybersecurity, and quality requirements.\nCollaborate with Service Management teams to improve incident resolution times, SLAs, and operational performance.\nIdentify recurring issues and drive proactive problem management and continuous improvement initiatives.\nWork with Lab Computing Site Leads to develop and maintain SOPs, work instructions, and knowledge articles.\nProvide technical guidance during laboratory instrument validations and final technical approval.\nBasic Qualifications\nBachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).\nMinimum of 3 to 5 years of experience supporting regulated laboratory IT systems including GLP or GMP documentation creation or execution.\nHands-on experience with Windows & Linux based systems, Active Directory, and endpoint management tools.\nExperience supporting laboratory instruments, instrument control systems, and scientific applications.\nStrong troubleshooting, analytical, and communication skills.\nPreferred Qualifications\nFamiliarity with laboratory systems such as LIMS, ELN, and CDS platforms.\nstrong technical troubleshooter with advanced Windows, networking, Active Directory, endpoint management, and application support experience.\nFamiliar using diagnostic tools such as Procmon & Event Viewer, to investigate complex issues and identify root causes. \nExperience supporting global or enterprise-scale lab environments.\nRequired Skills:\nAvailability Management, Availability Management, Change Controls, Corrective Action Management, Equipment Troubleshooting, Escalation Management, GxP Regulations, Incident Management, Instrument Validation, Laboratory Instrumentation, Laboratory Management, Laboratory Operations, Laboratory Setup, Management System Development, Problem Identification, Problem Management, Quality Assurance (QA), Root Cause Identification, Root Cause Investigations, Service Delivery, Service Operations, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Technical Support {+ 1 more}Preferred Skills:\nCurrent Employees apply HERE\nCurrent Contingent Workers apply HERE\nUS and Puerto Rico Residents Only:\nOur company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.\nAs an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. Asa federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:\nEEOC Know Your Rights\nEEOC GINA Supplement\nWe are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.\nLearn more about your rights, including under California, Colorado and other US State Acts\nThe primary location for this posting is:\nUSA - Pennsylvania - West PointWhere required by law, the compensation range for this role is provided below.\nThe salary range for the primary location of this role is:\n$87,300.00 - $137,400.00This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.\nWe offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\nAdditional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.\nAdditional location(s) Compensation Information:\nSan Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance\nLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance\nSearch Firm Representatives Please Read Carefully\nMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.\nEmployee Status:\nRegularRelocation:\nNo relocationVISA Sponsorship:\nNoTravel Requirements:\n10%Flexible Work Arrangements:\nNot ApplicableShift:\nNot IndicatedValid Driving License:\nNoHazardous Material(s):\nN/AJob Posting End Date:\n11/20/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. 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