Specialist, ServiceNow Test Automation

Job Description

The Opportunity

Join a global biopharma company with a 130-year legacy and mission to achieve new milestones in healthcare. Be part of technology driven, data-led organization supporting a diversified portfolio of medicines, vaccines and animal health products. Work alongside passionate teams that use data, analytics and insights to drive decisions, and tackle some of the world’s greatest health threats.

Our Technology Centers are globally distributed hubs that enable our digital transformation and business outcomes across IT. They bring together diverse teams to collaborate, share best practices, and deliver solutions that save and improve lives.

This role is based at our Hyderabad Tech Center and follows a hybrid working model (3 days per week in the office and 2 days remote). Candidates are expected to reside within a commuting distance of the Hyderabad office.

Overview

As a Quality Software Engineer, you will ensure the reliability and quality of our IT risk and compliance processes in ServiceNow by designing and executing test strategies across functional, integration and non-functional areas. This role owns test planning, automation development, data validation, defect management, and continuous improvement of QA practices. You will collaborate closely with other engineers, product managers and delivery leads, to translate business needs into high-quality technical solutions. You should be ready to work independently as well as in a team. The ideal candidate will have a strong background in software testing and quality assurance, hands-on experience with ServiceNow and familiarity with test automation tools.

What you will do in this role

• Perform functional, regression, and integration testing for our ServiceNow applications
• Create and maintain test cases, automation scripts, and test data using AutomatePro
• Log, track and verify defects; collaborate with developers, product owners and business analysts to prioritize and resolve issues
• Apply best practices to drive and improve our QA processes and automation coverage
• Produce test documentation and reports (execution logs, defect reports, summaries)
• Work within a matrix organization, collaborating with both functional and product leadership
• Review and support the work of junior team members
• Participate in product planning, execution, and delivery to ensure alignment with business and product goals
• Stay current with latest ServiceNow updates and test methodologies to recommend and drive process improvements

What should you have

• Bachelor’s degree in Information Technology, Computer Science or any related technical field.
• Minimum 5 years of hands-on experience in software QA or application testing, ideally in a ServiceNow environments

Primary skills (must-have)

• Strong proficiency in test planning, test case design and execution supporting ServiceNow platform functionality and core modules
• Hands-on experience creating and maintaining automated test scripts using AutomatePro
• Familiarity with test management and defect tracking tools
• Experience working in Agile/Scrum environments and understanding of sprint-based testing
• Strong analytical, troubleshooting, and communication skills

Secondary skills (nice to have)

• Familiarity with ServiceNow Integrated Risk Management (IRM) capabilities
• Pharma background or experience in other highly regulated industry
• Using Jira to manage development and testing activities

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.

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Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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