{"id":3317730,"url":"https://alion.io/job/merck-co-training-specialist","title":"Training Specialist","company":{"id":3768,"name":"Merck & Co.","domain":"msd.com","url":"https://alion.io/company/msd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":159,"ghost_share":0.025,"stale_share":0.107,"repost_share":0.164,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, New Zealand"],"countries":["NZ"],"hiring_countries":["NZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":76000,"period":"year","method":null,"sample_n":4610},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T06:11:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T01:25:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\nTraining Specialist\nPermanent, full-time field-based role with competitive remuneration, benefits, and tools of trade provided, including a company car, laptop, and iPad\nFull training provided: this role would suit a passionate, motivated, customer-focused individual who enjoys building strong relationships, supporting customers and working collaboratively, with an interest in agriculture and contributing to business growth.\nCareer growth: build your expertise in dairy technology, strengthen your industry knowledge and grow your career in an innovative and evolving agricultural sector.\nLocation: Territory to be discussed within the greater Waikato area. Living location flexible within the Upper North Island.\nAs a Training Specialist, you will play a key role in supporting customer success for our company’s Animal Health Technology Solutions across New Zealand. You’ll deliver high-quality customer onboarding, training, and ongoing support to help customers confidently adopt and use our technology solutions.\nWorking closely with customers, the company’s Animal Health team, dealers, and business partners, you’ll help build user capability, support product adoption, coordinate issue resolution, and contribute to a strong end-to-end customer experience.\nWhat You Will Do\nResponsibilities include, however not limited to:\nCustomer Training and Onboarding\nDeliver onboarding, training, and refresher sessions for end users of our company’s Animal Health technology solutions\nAssess customer training needs and tailor delivery to customer capability, operational context, and product use\nSupport customers to build confidence and capability in using hardware, software, and related systems\nHelp ensure customers receive the training and support required to achieve value from our company’s Animal Health technology solutions throughout the customer lifecycle\nCustomer Support and Issue Coordination\nProvide first-line product support and troubleshooting for customer queries relating to hardware, firmware, and software\nIdentify, document, and help coordinate resolution of customer issues with relevant our company’s Animal Health colleagues, dealers, or business partners\nMaintain accurate records of customer issues, actions, owners, and follow-up requirements\nAssist with minor equipment repairs, updates, and system improvements where appropriate\nInternal Capability and Knowledge Sharing\nDeliver product training and upskilling for new and existing our company Animal Health employees and business partners to maintain strong product knowledge\nSupport the development, review, and maintenance of training materials, user guides, and related documentation\nHelp ensure customers, staff, and business partners are informed of relevant software improvements, new releases, and new features\nField Engagement and Commercial Support\nTravel extensively across the territory to work directly with customers and support successful product adoption\nSupport sales and customer support teams throughout the sales process, onboarding, and ongoing customer engagement\nContribute to awareness and promotion of company’s Animal Health technology solutions through customer meetings, demonstrations, field days, conferences, and industry events\nAssist with sales presentations and dealer support activities where appropriate\nSupport customer engagement through approved communication channels, including user community platforms\nWhat You Must have\nAgricultural, dairy, or farming experience is highly desirable\nExperience delivering training, onboarding, coaching, or user education in a customer-facing environment\nStrong verbal and written communication skills\nConfidence facilitating training for individuals and groups of customers or industry stakeholders\nAbility to assess training needs and adapt delivery to different technical and operational audiences\nStrong troubleshooting, problem-solving, and analytical skills\nAbility to coordinate multiple priorities, manage territory travel, and work independently\nStrong relationship management skills and a customer-first mindset\nAbility to engage credibly with customers and stakeholders across a range of technical and operational settings\nStrong computer literacy and comfort learning new systems and digital tools\nExperience using CRM software, ideally Salesforce, is desirable\nStrong record-keeping and documentation skills\nA strong understanding of, and passion for, New Zealand agricultural industries\nFull, current New Zealand driver’s licence\nWhat You Can Expect\nThe opportunity to make a meaningful impact by helping customers succeed through training, support, and capability building\nA field-based role with variety, autonomy, and the chance to work directly with customers across New Zealand\nSupport from a trusted global animal health organisation that valuescollaboration, learning, and continuous improvement\nThe chance to grow your skills, deepen your expertise, and expand into new opportunities within a dynamic and evolving business\nA collaborative team environment where you’ll work alongside passionate, like-minded people who are committed to making a difference\nWe are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.\n#LI-DNI \nAdditional location(s) Compensation Information:\nRequired Skills:\nClient Issue Resolution, Customer Education, Customer Satisfaction, Customer Training, Data Analysis, Inquiry Handling, Installation Support, Report Preparation, Technical Advice, Technical Problem Resolution, Technical Support, Training Delivery, Training Expertise, Training Needs Analysis (TNA), Users TrainingPreferred Skills:\nCurrent Employees apply HERE\nCurrent Contingent Workers apply HERE\nSearch Firm Representatives Please Read Carefully\nMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.\nEmployee Status:\nRegularRelocation:\nVISA Sponsorship:\nTravel Requirements:\nFlexible Work Arrangements:\nRemoteShift:\nValid Driving License:\nHazardous Material(s):\nJob Posting End Date:\n11/24/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. 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