{"id":4154470,"url":"https://alion.io/job/merck-group-upstream-customer-application-specialist-2","title":"Upstream Customer Application Specialist","company":{"id":64563,"name":"Merck Group","domain":"merckgroup.com","url":"https://alion.io/company/merckgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":31,"ghost_share":0,"stale_share":0.194,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Biotech","role_family":"Biotech","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cell Culture","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-12T23:51:50Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":".\nYour Role:\nJoin our dynamic Customer Applications team within the Process Solutions commercial organization! As an Upstream Customer Application Specialist, you will leverage your expertise in Upstream Process to collaborate with customers and drive sales in the EMEA West region. Your role will involve developing integrated strategies, supporting sales teams, and presenting our Upstream expertise to customers through engaging interactions.\nYou will play a key role in identifying market opportunities, positioning cell culture media and associated upstream products, and ensure successful brand awareness across the portfolio. If you're passionate about innovation and customer success, we invite you to apply and contribute to our mission of advancing science and technology!\nWho You Are\nYou have over 5 years of relevant technical experience in the life science industry, with hands-on expertise in Upstream processes.\nYou possess a solid understanding of sales cycles from prospecting to closure in the Biopharmaceutical industry, complemented by relevant commercial experience.\nYou have experience with biological production across various modalities, including mAbs, and Cell and/or Gene therapy.\nYou excel in managing complex and dynamic projects, effectively engaging with a variety of key stakeholders.\nYou are customer-focused, proactive and action-oriented approach.\nYou exhibit an inquisitive and probing nature\nYou are a strong communicator.\nYou are skilled in effective prioritization and organization of work, strategic thinking, and adapting to evolving needs while building strategic working relationships.\n.","description_format":"text","description_chars":1630,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Advanced Materials","Laboratory Equipment","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-12T10:20:05Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.817,"p_room":0.55,"age_days":30,"expected_fill_days":27,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/merck-group-upstream-customer-application-specialist-2","json_url":"https://alion.io/job/merck-group-upstream-customer-application-specialist-2.json","meta":{"generated_at":"2026-11-13T05:41:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64563},"rest":"https://alion.io/mcp/rest/get_company?id=64563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmerck-group-upstream-customer-application-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmerck-group-upstream-customer-application-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmerck-group-upstream-customer-application-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/merck-group-upstream-customer-application-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmerck-group-upstream-customer-application-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4154470}},{"tool":"search_jobs","arguments":{"company":"merckgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4154470},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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