{"id":3587885,"url":"https://alion.io/job/mercor-customer-success-engineer-fully-remote","title":"Customer Success Engineer - Fully Remote","company":{"id":4960,"name":"Mercor","domain":"mercor.com","url":"https://alion.io/company/mercor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":35000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"AutoGPT","optional":false},{"name":"Chain-of-Thought","optional":false},{"name":"Fine-tuning","optional":false},{"name":"LangChain","optional":false},{"name":"Next.js","optional":false},{"name":"OpenAI","optional":false},{"name":"React.js","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-11-01T13:15:12Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:15:12Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the jobMercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.\nPosition: Customer Success Engineer (LatAm)\nType:Contract\nCompensation:$35,000–$50,000/year\nLocation:Remote\nCommitment:Substantial overlap with Pacific Time (PT/PST)\nRole Responsibilities\nInvestigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.\n\nDebug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.\n\nTriage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.\n\nSurface systemic patterns and product risks to engineering and product leadership.\n\nCreate clear documentation and runbooks to reduce repeat issues and improve resolution speed.\n\nCommunicate with precision, professionalism, and empathy.\n\nQualifications\nMust-Have\n\nAbility to debug web applications.\n\nDegree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.\n\nExperience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.\n\nComfortable with AI systems. Experience with LLMs, agents, or generative models.\n\nExperience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).\n\nAbility to understand model outputs, failure modes, hallucinations, and feedback loops.\n\nFamiliarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.\n\nApplication Process (Takes 20–30 mins to complete)\nUpload resume\n\nAI interview based on your resume\n\nSubmit form\n\nResources & Support\nFor details about the interview process and platform information, please check: \n\nFor any help or support, reach out to: \n\nPS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.\nOriginally posted on Himalayas","description_format":"text","description_chars":2318,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-11-01T14:30:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":65,"reasons":["seen:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/mercor-customer-success-engineer-fully-remote","json_url":"https://alion.io/job/mercor-customer-success-engineer-fully-remote.json","meta":{"generated_at":"2026-11-04T12:24:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4960},"rest":"https://alion.io/mcp/rest/get_company?id=4960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmercor-customer-success-engineer-fully-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmercor-customer-success-engineer-fully-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmercor-customer-success-engineer-fully-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mercor-customer-success-engineer-fully-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmercor-customer-success-engineer-fully-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3587885}},{"tool":"search_jobs","arguments":{"company":"mercor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3587885},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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