{"id":3160047,"url":"https://alion.io/job/mercury-workplace-experience-specialist-nyc","title":"Workplace Experience Specialist - NYC","company":{"id":4381,"name":"Mercury","domain":"mercury.com","url":"https://alion.io/company/mercury","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":52,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85500,"max":96200,"currency":"USD","period":"year","gross":null,"usd_annual":96200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-23T15:03:22Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T12:55:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This is an in-office position, where you are expected to be in the office 5 days a week, from 9:00am - 5:00pm, with 2 days a month remote. \nMercury is looking for a Workplace Experience Specialist to bring our culture to life in our New York office through the operations of daily life in the space. This role owns the day-to-day office experience for our NYC team, ensuring that the environment people walk into each day reflects Mercury's thoughtful approach to design, quality, and connection. Our offices are where teams build relationships, solve difficult problems together, and experience the culture that makes working here meaningful. \nIn addition to running the daily experience, this role will support the cultural moments that punctuate the year: monthly office events, onsites hosted in NYC, and annual celebrations. You'll join a team that creates thoughtful, memorable moments for our employees with the same care we put into our products, and you'll partner closely with the broader People team, IT, and Finance on the larger operational pieces. Because our team is lean, your impact will be immediate - you'll set the tone for how Mercury's New York hub feels to the people in it.\nWhat You'll Do\nServe as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates.\nOwn the daily operations of the space - lunch, kitchen, supply stocking, incoming/outgoing mail and deliveries, and visitor management - acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix.\nKeep the office beautiful, organized, and aligned with Mercury’s aesthetic.\nShape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience.\nOwn monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in.\nManage relationships with onsite vendors (cleaning, catering, snacks, plants, building maintenance) and track facilities and building requests to resolution, operating within your office budget.\nSet up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, emergency procedures).\nSupport the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives - from All Hands and virtual events to merch production and cultural programs.\nIdentify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team.\nCommunicate office updates, event invitations, and reminders clearly to the local team.\nWhat Makes You a Great Fit\nExcited to be in office M-F, 9:00am - 5:00pm\n2-3+ years of experience in office management.\nGenuine warmth with people and an instinct for anticipating what someone needs before they ask.\nExceptional attention to detail and the organization to keep a dozen small threads moving without dropping any.\nSound judgment about what to solve yourself and what to escalate with a little guidance from your manager, and the initiative to act without waiting to be asked.\nA refined eye for design and a deep appreciation for how a well-considered space makes people feel.\nClear, friendly written communication across Slack, email, and signage.\nA collaborative team player who proactively asks for and acts on feedback, and pitches in on team activities beyond your core responsibilities when the opportunity comes up.\nNYC-based, with the expectation that you’re in the office every day - this role is on-site and hands-on by design, including moving boxes, resetting furniture, and being on your feet. Ability to lift 25 pounds if needed. \nCuriosity about people and what makes a space feel special.\nMercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\nTotal Rewards\nThe total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.\nOur salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.\nOur target new hire base salary ranges for this role are the following :\nUS employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:\n$85,500—$96,200 USD","description_format":"text","description_chars":5205,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Equity","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-23T15:51:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":52,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":96200,"is_top_pay":true},"html_url":"https://alion.io/job/mercury-workplace-experience-specialist-nyc","json_url":"https://alion.io/job/mercury-workplace-experience-specialist-nyc.json","meta":{"generated_at":"2026-10-26T13:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4381},"rest":"https://alion.io/mcp/rest/get_company?id=4381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmercury-workplace-experience-specialist-nyc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmercury-workplace-experience-specialist-nyc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmercury-workplace-experience-specialist-nyc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mercury-workplace-experience-specialist-nyc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmercury-workplace-experience-specialist-nyc"}]}