{"id":1601608,"url":"https://alion.io/job/mercy-ships-senior-technical-services-manager","title":"Senior Technical Services Manager","company":{"id":7063,"name":"Mercy Ships","domain":"mercyships.org","url":"https://alion.io/company/mercy-ships","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T04:18:04Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"This is a FULL TIME, REMOTE position that requires International Travel.\n**Compensation range is $100,000 - $120,000\n**Compensation range listed is for U.S hires only. Actual compensation may vary dependent upon location of hire.\nThe Senior Technical Services Manager is responsible for leading the fleet's shared technical services capability, maintaining a fleet-wide perspective on vessel maintenance, asset performance, and technical support while building long-term future readiness.\nReporting to the Director of Technical Operations, the role leads the specialist team and allocates its support to Technical Superintendents and Asset Management teams, adjusting priorities against competing fleet demands.\nThe role develops and maintains fleet technical standards and drives technical readiness across the fleet by balancing immediate operational needs with long-term reliability, maintainability and lifecycle objectives.\n\nHow You Will Contribute:\nLead the Technical Services Team and allocate the shared specialist bench: aligns priorities, manages performance, and schedules specialists across machinery, electrical, navigation, hospital, accommodation, deck, and other assigned systems, resolving competing demands against fleet priorities across AMPs, dry dockings, defect resolution, and major technical work.\nDuring AMPs and vessel work, Technical Services specialists work under the direction of the Technical Superintendent responsible for the vessel.\nKeep specialists closely engaged with vessel engineering, electrical, and biomedical teams to surface technical pain points early.\nCoordinate the team's specialist support for complex, cross-disciplinary, or recurring vessel issues, engaging third-party vendors and driving structured defect reporting where specialist input is needed, while the responsible Technical Superintendent owns resolution for the vessel.\nLeads the implementation and continuous improvement of engineering practices and maintenance strategy while ensuring the quality and content of the planned maintenance system, in coordination with the Fleet Technical Manager.\nCollaborate across the disciplines and teams for engineering review and acceptance recommendations on complex repairs, modifications, upgrades and technical solutions.\nEstablish and maintain engineering adequacy standard for major repairs, replacements, upgrades, modifications, and installations, providing technical review, and acceptance recommendation against maintainability, safety, regulatory compliance, lifecycle impact, and operational suitability.\nInitiate management of change for equipment and modifications as determined by risk assessments\nOwn the technical case for major equipment replacement and modification and drive it into asset lifecycle and roadmap planning with Asset Management, shaping vendor selection, obsolescence management, and long-range capital planning.\nMonitor maritime legislation, Classification Society rules, Flag State requirements, and relevant industry standards; coordinate assessment of fleet impact; and support implementation of required changes, including review of technical documentation and submissions to Classification Societies and Flag States.\nDevelop Technical Services capability through coaching, knowledge transfer, delegation, and succession planning, and advise on the technical capability and development of engineering personnel.\nSupport recruitment and placement activities with specialty consultants for engineering candidates\nMaintain effective working relationships with vessel leadership, shipyards, contractors, suppliers, Classification Societies, Flag States, and external technical partners, and maintain current knowledge of the company Safety Management System, planned maintenance practices, and applicable technical procedures.\nOther duties as assigned\n\nIdeal Candidate: \nDeep knowledge of vessel technical operations, maintenance, repair, dry docking, defect management, and technical support within a maritime environment.\nStrong working knowledge of ship machinery and systems, with the ability to understand technical interactions across engineering, electrical, deck, hospital, and accommodation disciplines.\nStrong understanding of maritime regulations, Classification Society rules, Flag State requirements, statutory surveys, and technical compliance processes.\nSound engineering judgment with the ability to assess technical risk, evaluate alternatives, and make practical recommendations in safety-critical and operationally constrained environments.\nKnowledge of planned maintenance systems, maintenance strategy, asset lifecycle principles, obsolescence management, and Management of Change.\nStrong analytical and problem-solving skills, including the ability to identify root causes, evaluate technical evidence, and develop effective corrective actions.\nAbility to interpret and critically evaluate technical drawings, specifications, manuals, engineering documentation, survey requirements, and regulatory information.\nStrong leadership capability, including developing technical specialists, setting expectations, building capability, and supporting succession within a multidisciplinary team.\nStrong cross-functional coordination skills with the ability to align technical, operational, regulatory, and commercial stakeholders around complex technical issues.\nStrong communication, facilitation, and relationship-management skills in an international and multicultural environment.\nAbility to balance urgent operational requirements with long-term technical reliability, maintenance priorities, and fleet needs.\nAbility to exercise sound judgment and decision-making with incomplete information, competing priorities, and operational constraints.\nWillingness and ability to travel internationally, including extended periods onboard vessels and at shipyards.\n\nEducation and Experience\nBachelor’s degree or equivalent technical qualification in Marine Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline; equivalent professional qualifications and extensive maritime technical experience may be considered.\nMinimum of 15 years of progressively responsible maritime technical experience, including technical superintendency, marine surveying, senior shipboard engineering, fleet technical management, or comparable technical leadership.\nDemonstrated experience with vessel maintenance periods, dry dockings, repairs, equipment replacement, technical modifications, and working with Classification Societies, Flag States, shipyards, contractors, and vessel technical teams.\nDemonstrated experience leading technical personnel and coordinating specialist resources in an international, regulated, or safety-critical environment.\n\nCertifications and Licenses\n\nPreferred\nSTCW III/2 Marine Engineering Officer Certificate of Competency, Chief Engineer qualification, or equivalent professional marine engineering credential.\nISM/ISPS, Classification Society, statutory survey, or maritime auditing qualifications relevant to the role.\nProfessional engineering, technical superintendent, asset management, or other recognized maritime technical qualification.","description_format":"text","description_chars":7185,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-01T19:31:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.577,"p_room":0.45,"age_days":46,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/mercy-ships-senior-technical-services-manager","json_url":"https://alion.io/job/mercy-ships-senior-technical-services-manager.json","meta":{"generated_at":"2026-10-27T05:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5630,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7063},"rest":"https://alion.io/mcp/rest/get_company?id=7063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmercy-ships-senior-technical-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmercy-ships-senior-technical-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmercy-ships-senior-technical-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mercy-ships-senior-technical-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmercy-ships-senior-technical-services-manager"}]}