{"id":3362687,"url":"https://alion.io/job/mercy-site-support-technician","title":"Site Support Technician","company":{"id":47082,"name":"Mercy","domain":"mercy.net","url":"https://alion.io/company/mercy","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":114,"ghost_share":0,"stale_share":0.982,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T21:51:34Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T16:30:06Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Find your calling at Mercy!\nThe Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.Position Details:\nPosition Description: Site Support Technician\nLocation: Mercy Hospital St. Louis\nType: Full-Time\n*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.\nWhat you'll do:\nProvide service and customer support during field visits while building positive relationships with customers.\nComplete work orders and incidents as assigned for hardware related issues.\nDiagnose errors or technical problems and determine proper solutions.\nDeploy and track new desktop hardware and peripheral assets.\nMaintain asset inventory compliance for all Mercy hardware.\nPerform end-user training for best practices including Mercy's hardware and software standards.\nAssist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.\nPerform warm hand-offs of priority tickets to other MTS teams.\nPerform preventive maintenance for all desktop hardware and related peripherals.\nEnsure that security policies and best practices are implemented and followed effectively at every location.\n24 x 7 support for all Priority 1 and 2 incidents.\nHours may vary based upon labor needs including weekends and nights.\nTravel up to 125 miles may be required.\nActivation and installation of network and phone devices.\nSupport of activation and setup of Mercy owned handheld devices.\nResponsible for individual and department moves.\nQualifications:\nEducation/Experience: Associate degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.\nWhy Mercy?\nFrom day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.\nJoin a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. 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