{"id":3769579,"url":"https://alion.io/job/mereofiber-field-services-technician","title":"Field Services Technician","company":{"id":3909819,"name":"Mereofiber","domain":"mereofiber.com","url":"https://alion.io/company/mereofiber","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:14:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T06:58:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nThe Field Services Technician: This position acts as the field service representative for multi-dwelling unit properties after launch. The role will serve as the on-site hands for the customer support team, including, but not limited to, troubleshooting and testing of network devices, structured cabling (copper & fiber), and low voltage systems (access control, camera surveillance, guest entry, IoT/smart home, audio & video). \nDuties/Responsibilities:\nWork on-site with property managers, customer(s), customer support team, and/or engineering team to successful issue resolution. \nTroubleshoot, test, and identify root cause of issues with network devices, structured cabling, and low voltage systems. \nProvide updates in the ticketing system with test results, troubleshooting steps, root cause, etc. to keep customers and internal teams informed. \nRegular updates of issue resolution time during an extended outage/issue period. \nInstallation of structured cabling, network devices, and low voltage system devices during demand spikes. \nConfiguration, programming, and troubleshooting of network devices and low voltage systems as needed during demand spikes. \nRemove roadblocks in the field and creatively assist in conflict resolution to improve team productivity and overall resolution times. \nMaintain and enforce a safe working environment. \nOther duties as assigned. \nRequired Skills/Abilities:\nConstruction field experience preferred. \nCustomer Service experience preferred. \nExcellent verbal and written communication skills. \nExcellent interpersonal and customer service skills. \nExcellent organizational skills and attention to detail. \nDemonstrate a strong sense of initiative and urgency. \nEnsure project deadlines are met in a fast-paced environment. \nTeam player. Ability to work well with all levels in the organization. \nStrong problem-solving skills. \nWorking knowledge of Microsoft Office Suite. \nWorking knowledge of one or more low voltage systems: ButterflyMX, Comelit, PDK, Brivo, Openeye, ICRealtime / Digital Watch Dog, Resideo/Honeywell, Stratis, Control4, Crestron, or similar. \nAbility to learn and demonstrate knowledge of other technologies. \nEducation and Experience:\nHigh School Diploma or GED required. College preferred. \n1+ year’s knowledge and experience with networking, cabling, and one or more low voltage systems \nAwareness of networking and WiFi technology is strongly preferred. \nPhysical Requirements:\nUp to 40% travel to out of state job sites. \nAbility to lift 50 lbs. \nProlonged periods of sitting at a desk and working on a computer.","description_format":"text","description_chars":2599,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Construction"],"lifecycle":[{"event":"open","at":"2026-11-04T21:14:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/mereofiber-field-services-technician","json_url":"https://alion.io/job/mereofiber-field-services-technician.json","meta":{"generated_at":"2026-11-08T07:06:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909819},"rest":"https://alion.io/mcp/rest/get_company?id=3909819"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmereofiber-field-services-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmereofiber-field-services-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmereofiber-field-services-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mereofiber-field-services-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmereofiber-field-services-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3769579}},{"tool":"search_jobs","arguments":{"company":"mereofiber.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3769579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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