{"id":1148876,"url":"https://alion.io/job/merge-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":171865,"name":"Merge","domain":"merge.dev","url":"https://alion.io/company/merge-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:30:54Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-29T23:16:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product.\nTechnical Support Engineer at Merge\nAs a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge’s product offerings to our customers, with increased levels of internal and external visibility.\nWhat you will do:\nProvide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings.\n\nTroubleshoot technical issues and drive creative solutions to customers in a timely manner.\n\nContribute to establishing and maintaining the integration of Merge into our customers’ product\n\nPartner with Engineering, Product and Customer Success teams to resolve incidents and advocate for feature requests.\n\nCreate and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base.\n\nHelp lay the foundation for a successful and rapidly growing support engineering team!\n\nTake part in an overnight on-call rotation for critical incidents about once every six weeks.\n\nThe ideal candidate will have\n2+ years of experience in technical support, customer facing engineering, or solutions engineering roles.\n\nComputer science background or other technical/quantitative orientation.\n\nExcellent verbal and written communication skills.\n\nStrong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail\n\nStrong problem-solving skills; experience with scripting for debugging and one-off analyses is a plus.\n\nPrior startup experience is a plus\n\nCompensation\nThe cash compensation range for this role is $115,000 - $130,000\n\nActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package.\n\nBenefits:\nUnlimited PTO + 10 company holidays\n\nQuality health, vision, and dental insurance\n\n401K Plan\n\n$200 one-time home office stipend\n\nFree dinner when working past 7pm\n\nAnnual company offsites and quarterly team events. Past locations have included: Nashville, Sonoma, and the Hudson Valley","description_format":"text","description_chars":3426,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Home office","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-09-23T16:48:14Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/merge-technical-support-engineer-2","json_url":"https://alion.io/job/merge-technical-support-engineer-2.json","meta":{"generated_at":"2026-09-30T05:30:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3867,"day_limit":5000,"remaining_today":1133,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}