{"id":1048212,"url":"https://alion.io/job/merge-technical-support-engineer","title":"Technical Support Engineer","company":{"id":171865,"name":"Merge","domain":"merge.dev","url":"https://alion.io/company/merge-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51610,"max":72402,"currency":"EUR","period":"year","gross":null,"usd_annual":83114},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-18T20:38:28Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-28T04:02:27Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product.\nTechnical Support Engineer at Merge\nAs a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving skills, and excellent communication and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact, with increased levels of internal and external visibility.\nResponsibilities:\nProvide technical support to customers via online chat, email and Slack\n\nTroubleshoot technical issues and provide solutions to customers in a timely manner\n\nAssist with the integration of Merge into our customers' product\n\nCollaborate with other teams, including engineering and platform, to identify and resolve customer issues\n\nCreate and maintain help center guides and documentation\n\nCreate the foundation for a successful and rapidly growing support engineering team!\n\nExperience:\n2+ years in support engineering, solutions engineering, sales engineering, or software engineering\n\nStrong verbal and written communication skills\n\nStrong problem-solving skills\n\nStrong work ethic, goal-oriented, and great attention to detail\n\nPrior startup experience is a plus\nBenefits\n\n25 days PTO + 10 public holidays\n\n100% covered health, vision, and dental insurance\n\n$200 one-time home office stipend\n\nFree dinner when working past 7p\n\nCompensation\nThe cash compensation range for this role is 51,610 euro - 72,402 euro.\n\nActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.","description_format":"text","description_chars":2807,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-09-18T22:44:13Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":8,"expected_fill_days":22,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":83114,"is_top_pay":true},"html_url":"https://alion.io/job/merge-technical-support-engineer","json_url":"https://alion.io/job/merge-technical-support-engineer.json","meta":{"generated_at":"2026-09-28T04:20:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2608,"day_limit":5000,"remaining_today":2392,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}