Customer Success Manager -SaaS M&A
Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Dec 19, 2019.
MergerWare Customer Success team is integral in creating long term value for our customers and ensuring their success with MergerWare. This team works as an extended team of our customers that guide and advocate for our customers so they get the best outcomes from their M&A deal execution by using MergerWare.
Working closely with customers, Customer Success plans MergerWare platform implementations, onboarding, training, and ongoing support.
This team also identifies opportunities and challenges from the way the customer engages with our platform and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
<b>Overview:</b>
As a Customer Success Manager, you will elevate and enhance the use of MergerWare platform by addressing the holistic needs of customers and large M&A groups to strengthen and maintain relationships. This role has plenty to learn different M&A challenges of our customers and how MergerWare can be tailor-made to suits each customer.