{"id":2938751,"url":"https://alion.io/job/meridianlink-client-support-specialist-ii-2071","title":"Client Support Specialist II","company":{"id":678496,"name":"MeridianLink","domain":"meridianlink.com","url":"https://alion.io/company/meridianlink","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":47130,"max":68400,"currency":"USD","period":"year","gross":null,"usd_annual":68400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T12:42:36Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T08:51:42Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments.\nExpected Duties\nCoordinate with internal departments to resolve client issues and follow through until completion.\n\nHandle inquiries using judgment and basic decision-making authority to resolve customer concerns.\n\nAssist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.\n\nProvide information about products and services, answer questions, and resolve client issues.\n\nComplete activities supporting implementation of procedures.\n\nEnsure inquiries are properly followed up on and resolved.\n\nMay fill in for a supervisor during staff or customer meetings.\n\nQualifications / Knowledge, Skills & Abilities\nBachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred\n\nSolid interpersonal, written, and verbal communication skills required\n\nSelf-motivated, highly organized individual with strong attention to detail\n\nPrior Technical Support and/or Customer Service experience required\n\nFamiliarity with credit application, loan, underwriting, and credit scoring processes a plus","description_format":"text","description_chars":1606,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Credit Unions & Cooperative Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-20T16:45:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 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