{"id":3894528,"url":"https://alion.io/job/meriton-it-field-solutions-engineer-ii","title":"IT Field Solutions Engineer II","company":{"id":449929,"name":"Meriton","domain":"meriton.com","url":"https://alion.io/company/meriton-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hillside, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"PowerShell","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-06T21:38:33Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T16:08:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people.\nIf you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way.\n\nIT Field Solutions Engineer II\nReports to: Senior Manager, IT Field Solutions\nFLSA Status: Full time, Exempt\nSalary: $75,000-105,000 \nThe Opportunity\nThe IT Field Solutions Engineer II provides live, hands-on desktop, laptop, and software support for Meriton’s HVAC Service and Control Technicians, who work on rooftops, in mechanical rooms, and out in the elements to service critical equipment. This position ensures technicians have reliable access to the tools, software, and connectivity they need to perform at an elite level, day or night.\nThe IT Field Solutions Engineer II is a dependable, field-facing IT partner for Service and Controls, supporting specialized technician software, laptops/tablets, VPN, controller and gateway connectivity, and remote monitoring systems, with after-hours coverage as field demand requires. The scope of this role is deliberately broad while the team is built out: the engineer will start by taking direct field cases, shadowing current support, and learning the real demand, then grow into owning complex field cases as repeatable patterns emerge. This role works side by side with IT Service Delivery and partners closely with Service and Controls leadership and with platform teams such as Network, Cloud, and Cybersecurity. Our goal is simple: support the technician and scale the knowledge.\nThe ideal candidate is as passionate about being out in the field as they are about IT - a curious, methodical troubleshooter who takes ownership, communicates clearly with both technical and non-technical audiences, and enjoys learning unfamiliar technology. Team members in this role may also have the opportunity to progress into Control Technician roles through the IT Field Solutions apprenticeship pathway, if desired.\nResponsibilities\nField Technician Support & Service Delivery\nProvide live, hands-on support to Service and Control Technicians through phone, chat, email, and ticketing, with a focus on fast response and practical resolution while the technician is on site.\nTriage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues through resolution, growing into ownership of complex field cases as repeatable patterns emerge.\nRemain the technician’s engaged point of contact, owning communication and follow-through while platform teams (Network, Cloud, Cybersecurity, and others) work changes within their own systems; hand off ownership only through a clear handoff with full context.\nTroubleshoot technician laptops, tablets, and mobile devices, including hardware, operating system, drivers, firmware, and application dependencies in rooftop, outdoor, and mechanical room conditions.\nSupport technician-specific software, including HVAC controls programming tools, building automation and service applications, and remote monitoring systems.\nTroubleshoot the IT side of field connectivity, including USB/serial adapters and drivers, controller and gateway access, VPN, cellular, and Wi-Fi. Controls specialists retain responsibility for HVAC control logic and mechanical systems.\nParticipate in a rotating on-call schedule to provide after-hours support for critical technician issues, with rotation and escalation details clarified as staffing and field demand become measurable.\nTravel approximately 25% to branch locations and customer sites to provide on-site support, deploy equipment, and assist technicians directly.\nEquipment, Software & Asset Management\nComplete new technician equipment and account setup, including build, imaging, deployment, access management, and license management.\nSupport device management and enrollment, including Intune, Jamf, and MDM compliance, policy, and standard device actions.\nSupport Microsoft products such as Windows, Office 365, and other cloud-based applications, and support various vendor applications as needed.\nPerform hardware and software configuration, driver and firmware updates, maintenance, and upgrades for field-facing systems.\nManage inventory of technician hardware and software assets, including tracking, lifecycle, and refresh.\nInteract with vendors to facilitate repairs and replacements of field hardware, such as laptops, tablets, rugged devices, docks, and accessories.\nSupport pilots and field rollouts of new hardware, software, and MDM deployments, gathering technician feedback and validating compatibility in practice.\nSecurity, Compliance & Safety\nSupport approved endpoint security tools on field devices and collaborate with Cybersecurity, which owns the security platforms, on malware, vulnerability, and anti-phishing issues.\nFollow safety policies, codes, and regulations for rooftop, outdoor, and site work.\nKnowledge, Process Improvement & Development\nRecognize emerging repeat issues, record root causes, and tag field cases by location, device, application, and owning team to help the team learn where demand actually comes from.\nDocument known fixes, validated procedures, and runbooks, and build knowledge base content where none exists yet.\nTrack support trends and metrics such as response times, resolution rates, repeat incidents, and technician satisfaction, and recommend improvements to field support workflows.\nEvaluate tools, products, and IT processes, share technician feedback, and recommend changes and technology standards that improve technician productivity and experience.\nTrain field technicians in the use of equipment, software, and approved support processes.\nGrow technical depth through pairing and shadowing within IT Field Solutions, share troubleshooting methods with teammates, and participate in cross-training and job shadowing with Control Technicians.\nQualifications\nExperience in an IT services or field support role, typically 2+ years or equivalent hands-on experience.\nStrong troubleshooting fundamentals across Windows 10/11, networking, drivers, endpoints, and application dependencies, with sound, methodical diagnostic habits.\nKnowledge of TCP/IP, LAN, WAN, wLAN, and vLAN technologies, and working knowledge of VPN and remote access technologies.\nKnowledge of MS Active Directory infrastructure.\nAbility to learn unfamiliar technology quickly. HVAC and Controls-specific products will be taught; curiosity and methodical troubleshooting are what we are looking for.\nOwnership and adaptability: takes responsibility for assigned issues, communicates clearly, and flexes between support, discovery, and project work as demand becomes clearer.\nCuriosity and good judgment, including recognizing repeat issues, documenting findings, and helping establish procedures where none exist yet.\nStrong collaboration, communication, and customer service skills with technicians and operational leaders.\nCapable of working independently with minimal supervision.\nValid driver’s license and ability to travel approximately 25% to branch and customer locations.\nGenuine interest in supporting field technicians and thriving in a fast-paced environment with evolving priorities.\nPreferred Skills\nAssociate degree in Information Technology or a related field.\nScripting and automation experience, such as PowerShell.\nExperience supporting mobile field workforces, tablets, or ruggedized devices.\nExperience with USB/serial and IP communications to controllers or similar field devices.\nExperience supporting technicians or skilled trades (HVAC, controls, building automation, or similar).\nIntune, Jamf, MDM, MacOS, and iOS experience.\nOffice 365 administration, Azure, and Windows Server experience.\nFamiliarity with cellular and mobile device technology.\nMicrosoft (MCP) Certification and/or ITIL (fundamentals level).\nMSP experience.\nWhy Meriton?\nMedical Insurance, Dental Insurance, Vision Insurance\n100% company match on 401(k) contributions, up to 6% of pay.\nTuition Reimbursement\nCompany-paid Disability insurance (short-term and long-term) \nCompany-paid group life insurance\nPaid Time Off & Holidays \nVolunteer Hours\nEmployee-paid supplemental insurance options\nEmployee Assistance Program (EAP)\nFSA, HSA and commuter benefits options\nPaid parental leave\nCareer growth and learning\n…and so much more!\nAdditional Information\nThis position may be based in locations across the United States and requires approximately 25% travel to Meriton locations and customer sites, including rooftop and outdoor work in varying weather conditions. Rotating on-call and after-hours work is required.\nPhysical demands include frequent standing, walking, and sitting, and occasional climbing (including ladders and roof access), balancing, stooping, kneeling, crouching, or crawling. Must be able to work at heights and in outdoor conditions, including heat and cold, and to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.\nAs part of the interview process, candidates may participate in a technical assessment based on practical troubleshooting scenarios relevant to the role.\nMeriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.\nSalary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.\nEmployment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.\nSalary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.","description_format":"text","description_chars":10771,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Information Security","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-06T22:41:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":67,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/meriton-it-field-solutions-engineer-ii","json_url":"https://alion.io/job/meriton-it-field-solutions-engineer-ii.json","meta":{"generated_at":"2026-11-10T18:20:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449929},"rest":"https://alion.io/mcp/rest/get_company?id=449929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmeriton-it-field-solutions-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmeriton-it-field-solutions-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmeriton-it-field-solutions-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/meriton-it-field-solutions-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmeriton-it-field-solutions-engineer-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3894528}},{"tool":"search_jobs","arguments":{"company":"meriton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3894528},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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