{"id":1747400,"url":"https://alion.io/job/meriton-it-specialist-ii","title":"IT Specialist II","company":{"id":449929,"name":"Meriton","domain":"meriton.com","url":"https://alion.io/company/meriton-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":111,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":93000,"period":"year","method":"global_role_seniority_cell","sample_n":755},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-16T14:06:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T18:12:21Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people.\nIf you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way.\nIT Specialist II, IT Service Delivery\nReports to: Senior Manager, IT Service Delivery\nLocation: Waukesha, WI\nFLSA Status: Full time, Exempt\n\nThe Company\n Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is the parent holding company to successful commercial HVAC businesses in the nation. All Meriton businesses offer innovative commercial systems with flexibility of equipment and solutions to best match each application. The Meriton businesses work with industry professionals and end users from the conceptual stage of projects to provide energy-efficient, value-added solutions to their complex problems. Our sales professionals offer technical expertise and application experience in the design, construction, commissioning, and operation of building mechanical systems.\nThe overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organizations in North America. Meriton believes we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.\n\nThe Opportunity\n The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.\n\nResponsibilities\nNew user equipment and account setup, including deployment and license management.\nTrain end users in the use of equipment and software\nActively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.\nProvide both in-person support and support for remote workers.\nSupport Apple products such as MacBook, iPad, & iPhone\nSupport Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.\nSupport Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.\nConfigure and support iPhone and iPad devices.\nAssist staff by providing audio/video conference support for presentations and meetings.\nProvide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies.\nInteract with vendors to facilitate repairs of hardware, i.e., printers and laptops.\nManage inventory of hardware and software assets\nSupport development and implementation of new computer projects and new hardware installations as well as software rollouts.\nPerform system administration for various enterprise tools and platforms.\nPerform hardware and software system configuration, maintenance, and upgrades.\nManage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments.\nEvaluate products and IT processes and then recommend changes.\nDocument IT processes, workflows, and produce system documentation as needed.\nOccasional travel to branch office locations may be required.\n\nEducation/Experience\nMinimum 2 years of experience in an IT services support role\nAssociate degree preferred\nMacOS experience required\niOS experience preferred\nInTune experience preferred\nMicrosoft (MCP) Certification and/or ITIL (fundamentals level) preferred\nFamiliarity with PowerShell required\nOffice 365 administration preferred\nAzure and Windows Server experience preferred\nMSP experience preferred\nKnowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies\nKnowledge of MS Active Directory infrastructure\nFamiliarity with IP Telephony and cell phone technology\nExcellent analytic and problem-solving skills\nCapable of working independently with minimal supervision\n\nKey Competencies\nLanguage Skills \nRead and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees.\nOperating Skills\n Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow.\nBehavior Skills\nManage people and situations when conflicts arise. Seize opportunities with the drive to complete goals.\nReasoning Ability \nApply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks.\nPersonal and Interpersonal Skills\nEstablish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings.\n\nOther Skills/Abilities\nEnvironmental Requirements\nWill be required to work in an office environment and occasionally in the field.\nPhysical Demands\nWhile performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\nThis job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\nInterview Process\nAs part of the interview process, candidates may participate in a technical assessment focused on practical scenarios and responsibilities relevant to the role.\nAdditional Information\nMeriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.\nEmployment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.\nSalary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.","description_format":"text","description_chars":8201,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-03T06:38:37Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":39,"expected_fill_days":111,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/meriton-it-specialist-ii","json_url":"https://alion.io/job/meriton-it-specialist-ii.json","meta":{"generated_at":"2026-10-26T22:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449929},"rest":"https://alion.io/mcp/rest/get_company?id=449929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmeriton-it-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmeriton-it-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmeriton-it-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/meriton-it-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmeriton-it-specialist-ii"}]}