Communications Director, Intelligence & Insights

The Director of I&I leads a global, multi-disciplinary team with members based in North America, EMEA and APAC, covering priority markets worldwide and the full range of company priority issues. The team's remit spans Intelligence (real-time flagging, longitudinal narrative tracking and news cycle analysis), Research (deep examination of strategic topics to equip leadership with insight), Messaging (disciplined deployment of research-backed narratives with target audiences) and Insights (analyzing how campaigns perform in driving business impact).

This is a builder's role as much as a reporting one. The team does not simply produce recurring reports - it designs the tools, systems and processes that make reporting faster, sharper and more scalable, and it applies AI throughout its own workflows to compress turnaround times and create capacity for higher-judgment analytical work. We are looking for a leader who is energized by improving how the work gets done, not only by delivering the work itself.

The role operates at the center of a demanding, high-tempo environment. The Director partners directly with senior company leadership and cross-functional partners across Communications, Public Affairs, Policy, Marketing, Legal and Data Science, and must be able to influence effectively upward, laterally and downward. Strong operational discipline is essential: much of the role is orchestrating a complex portfolio of recurring and ad hoc deliverables across time zones, sequencing competing requests, negotiating scope and timelines with senior stakeholders, and protecting the team's ability to do sustainable, high-quality work.

Responsibilities

Lead and develop a global team of regional leads and analysts across North America, EMEA and APAC, spanning intelligence, research, messaging and insights. Own the strategic intelligence program for the Communications & Public Affairs organization, ensuring leadership has the intelligence it needs to make decisions. Direct the monitoring and reporting of coverage trends and narrative shifts across business priority areas and major company news cycles. Build new tools, systems and processes that advance the state of the practice in comms reporting and intelligence reporting - treating reporting infrastructure as a product to be improved, not a fixed set of deliverables. Embed AI into the team's workflows to accelerate production, expand analytical coverage and free capacity for higher-judgment work; set the standard for responsible, well-reviewed use of AI outputs. Serve as a trusted advisor to senior executives and cross-functional partners, translating complex and often ambiguous information into clear, actionable recommendations. Manage the operational rhythm of a high-volume portfolio: intake and triage of requests, prioritization across competing demands, allocation of work across regions and time zones, and clear communication when scope or timelines need to change. Negotiate and set realistic expectations with senior stakeholders, including pushing back constructively on deadlines and scope where necessary to protect quality and team sustainability. Establish team norms, workload management practices and operating cadences that support strong morale, resilience and retention on a globally distributed team working across demanding news cycles. Represent I&I in cross-pillar and cross-functional planning, and partner with peer pillar leads on shared standards, measurement and roadmap priorities.

Qualifications

12+ years of experience in communications, public affairs, political campaigns, corporate strategy, research or related industries 5+ years of experience directly managing teams, including experience managing managers or regional leads Experience building and running complex, insights-driven teams or functions Experience leading globally distributed teams across multiple regions and time zones Demonstrated experience developing strategy or campaigns in the corporate, political or public affairs sector Working knowledge of a range of qualitative and quantitative research methodologies Experience deploying and experimenting with technology and tooling for media tracking, monitoring, measurement and analysis, including AI-based tools Demonstrated experience influencing and advising senior executive stakeholders, and working effectively across functions without direct authority Experience managing a high-volume portfolio of deliverables with competing priorities, including prioritization, intake management and stakeholder negotiation Proven written and verbal communication and presentation skills Experience building new measurement frameworks, reporting systems or internal tools from the ground up Experience applying AI or automation to redesign existing workflows, with demonstrable gains in speed, coverage or quality Experience operating in a fast-moving, high-scrutiny environment such as a global technology company, major political campaign, or crisis communications setting Experience across more than one of intelligence, research, messaging and insights disciplines Experience partnering with data science, engineering or analytics functions to build shared data and reporting infrastructure Regional or international market experience in EMEA and/or APAC