Content Policy Manager, Actor Behavioral Policy

You will lead a team of policy professionals while also contributing as a senior individual contributor, owning policy areas that require both strategic vision and hands-on judgment. The work spans policy counseling for new product launches, counseling on appropriate integrity safeguards, shaping governance frameworks for AI-driven content moderation, and driving clear, well-structured decision-making across leadership and cross-functional partners. You will also support escalation coverage, election readiness, and crisis response when needed.

The ideal candidate writes with precision and clarity, distills complex tradeoffs into actionable recommendations, and brings experience building durable frameworks that remain consistent and defensible as policies scale. You should be comfortable naming risks explicitly, assessing impacts on free expression and safety, and driving alignment across teams with competing priorities.

Responsibilities

Lead and develop a team of policy professionals, setting priorities, providing coaching, and ensuring high-quality policy output across content moderation processes such as user reporting and appeals Partner with Product and Engineering teams to assess policy risks in new launches, tests, and product changes - defining safeguards, flagging tradeoffs, and clarifying escalation paths before features reach users Own policy counseling for actor-level enforcement, assessing proposals for impacts on free expression, safety, and enforcement precision - ensuring risks are surfaced early with clear guidance for operations and integrity teams Shape governance and policy frameworks for AI-driven content moderation to ensure defensibility and accuracy at scale Establish and refine processes for cross-functional approvals and leadership review - preparing clear recommendations, quantifying impact, and accelerating alignment on high-stakes decisions Support escalation coverage and on-call rotation, making rapid, defensible policy decisions during escalations and time-sensitive incidents Contribute to election readiness and crisis response efforts, coordinating with integrity and legal teams as needed Given the demands of policy escalations, the candidate will sometimes be expected to work irregular hours, including early mornings, late nights, or weekends. They should be passionate about the services we provide and the people that we serve

Qualifications

8+ years of experience in content policy, trust and safety, platform integrity, or a related field Experience managing or mentoring individual contributors Experience working on cross-functional teams to deliver impact without direct authority Track record of making high-judgment decisions under time pressure, with the judgment to know when to escalate Strong oral and written communication skills Ability to work with potentially sensitive or objectionable topics Bachelor's degree in a relevant field (e.g., public policy, law, communications, political science, or related field) Experience partnering with Product and Engineering teams to define policy requirements for new product launches or feature tests Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience in platform governance or content moderation at a large-scale technology platform Experience supporting elections integrity or crisis response operations at a technology platform Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience assessing policy tradeoffs across free expression, safety, and product goals - and translating those assessments into clear recommendations Experience communicating complex policy positions clearly and succinctly in writing to technical, operational, and executive audiences Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Experience developing frameworks for AI-driven or automated decision-making systems