Program Manager, Operations Excellence

As a Program Manager, you will own significant programs from end to end, working directly with senior leaders. You will also build: taking processes that are manual, fragmented or undefined today and replacing them with automated, well-governed mechanisms that continue to run without you. You will work in a team that expects its members to build their own tools using emerging automation and AI technologies, and to share what works so others can use it.

Responsibilities

Own complex, cross-functional programmes from end to end, including scoping, planning, dependency and risk management, communications, and delivery to agreed timelines and quality levels Create structure in new and undefined areas, defining the operating model, decision rights, and governance for work that does not yet have them Build, test, and deploy automation and AI-enabled tools against the team's own operating processes, and take them into live use Identify where manual effort and repeated handoffs can be automated, and measure the efficiency and quality improvements that are delivered Design programs to continue as sustained mechanisms, including the ownership, documentation, and quality controls that keep them running and the checkpoints that keep the right decisions with people Partner with senior leaders across the organisation to frame decisions, present options and trade-offs, and build consensus across functions with differing priorities Document and share the tools and approaches you develop so that colleagues can adopt and extend them

Qualifications

10+ years of experience in program management, operations, or a related field, including demonstrated ownership of large-scale, cross-functional programs Experience building and deploying automation or AI-enabled tools that are used by others in a work environment, and experience measuring the results Experience defining and implementing operational frameworks, process improvement methods or operating models across complex organisations, in areas that are new or undefined Experience translating ambiguous, large-scale operational problems into structured plans with measurable outcomes and clear accountability Experience presenting programme strategy, risks and performance insights to senior and executive stakeholders in writing and verbally, and reaching decisions with them Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Evidence of staying up to date with emerging automation and AI technologies, and of applying them to new problems Experience leading organisational change initiatives, including stakeholder alignment, communication planning and measuring adoption Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience building programme management capability within an organisation, including developing the tooling, templates, and training that other programme managers then use Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)