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Dans le cadre de notre croissance et pour répondre aux besoins spécifiques de l’un de nos clients, nous recherchons un.e Consultant.e [NOM DU POSTE] pour une mission stratégique.\nSi vous souhaitez évoluer dans un environnement dynamique et relever des défis stimulants au sein d’une équipe engagée, cette mission est faite pour vous !\nMissions principales\nAssurer le support informatique auprès des utilisateurs par téléphone, mail, chat et outil de ticketing.\n\nDiagnostiquer et résoudre les incidents bureautiques et applicatifs de niveau 1.\n\nIdentifier et différencier les demandes utilisateurs des incidents afin d'apporter une réponse adaptée.\n\nAssurer le suivi et le traitement des tickets jusqu'à leur résolution.\n\nGérer les situations urgentes et appliquer les procédures d'escalade si nécessaire.\n\nAccompagner et conseiller les utilisateurs dans l'utilisation de leurs outils informatiques.\n\nCollaborer avec les différentes équipes IT internes.\n\nParticiper à l'amélioration continue des procédures et à la qualité du support.\n\nProfil recherché\nCompétences techniques\nConnaissances des environnements Microsoft 365 et Active Directory.\n\nNotions sur les outils de gestion des incidents (ITSM / ticketing).\n\nConnaissance des environnements Gmail et SAP appréciée.\n\nCapacité à diagnostiquer et résoudre des incidents informatiques courants.\n\nBonne maîtrise des outils bureautiques et des environnements informatiques utilisateurs.\n\nAptitudes et Compétences Relationnelles\nExcellent relationnel et sens du service client.\n\nBonne communication écrite et orale.\n\nCapacité d'écoute, d'analyse et de reformulation.\n\nRéactivité, rigueur et organisation.\n\nEsprit d'équipe et goût du travail collaboratif.\n\nCuriosité, autonomie et volonté d'apprendre.\n\nForce de proposition et implication dans l'amélioration continue.\n\nExpérience et formation\nFormation en informatique de type Bac à Bac+2 appréciée (BTS SIO, BTS CIEL ou équivalent).\n\nUne première 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