{"id":1191608,"url":"https://alion.io/job/metaline-technicien-support-helpdesk-hf","title":"Technicien Support Helpdesk (H/F)","company":{"id":2681229,"name":"Metaline","domain":"metaline.fr","url":"https://alion.io/company/metaline-3","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":86,"open_postings":15,"ghost_share":0,"stale_share":0.733,"repost_share":0.067,"time_to_fill_p50_days":16,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clermont-Ferrand, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-27T09:29:52Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-10-30T12:57:14Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":154},"description":"METALINE est une ESN spécialisée dans l’infogérance, les services managés et le Digital Work Place. Fondée avec l’ambition d’accompagner les entreprises dans la gestion et l’optimisation de leurs infrastructures IT, METALINE a su évoluer pour répondre aux enjeux technologiques d’aujourd’hui et de demain. Dans le cadre de notre croissance et pour répondre aux besoins spécifiques de l’un de nos clients, nous recherchons un Technicien Support Helpdesk (H/F) pour une mission stratégique. \nSi vous souhaitez évoluer dans un environnement dynamique et relever des défis stimulants au sein d’une équipe engagée, cette mission est faite pour vous !\nMissions principales\nPrendre en charge les appels, mails et tickets via l’outil de gestion d’incidents\n\nQualifier et diagnostiquer les incidents techniques\n\nAssister les utilisateurs à distance (TeamViewer, AnyDesk, SCCM, etc.)\n\nRésoudre les incidents ou escalader aux équipes concernées\n\nEnregistrer et suivre les tickets dans l’outil ITSM\n\nPrioriser les demandes en fonction de leur criticité\n\nRespecter les engagements de service (SLA)\n\nAssurer un suivi jusqu’à la résolution complète\n\nMettre à jour la base de connaissances\n\nProfil recherché\nCompétences techniques\nPostes: Windows 10 / 11\n\nOutils de ticketing: ServiceNow, GLPI, 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