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Dans le cadre de notre croissance et pour répondre aux besoins spécifiques de l’un de nos clients, nous recherchons Un technicien / Une technicienne Support VIP Senior (H/F) pour une mission stratégique. \nSi vous souhaitez évoluer dans un environnement dynamique et relever des défis stimulants au sein d’une équipe engagée, cette mission est faite pour vous !\nMissions principales\nSupport VIP personnalisé\nPrendre en charge les incidents et demandes des dirigeants et de leurs assistantes.\n\nAssurer un suivi individualisé jusqu'à la résolution complète.\n\nMaintenir un haut niveau de satisfaction utilisateur.\n\nFournir un accompagnement adapté aux attentes d'une population Executive.\n\nSupport de proximité\nIntervenir directement dans les bureaux de direction.\n\nAssurer une assistance immédiate en cas d'incident critique.\n\nAccompagner les utilisateurs lors des problématiques techniques sensibles.\n\nGarantir une présence professionnelle et rassurante.\n\nGestion des incidents critiques\nDiagnostiquer et résoudre les incidents à fort impact.\n\nPrioriser les demandes critiques.\n\nAssurer la continuité des activités des dirigeants.\n\nCoordonner les actions avec les équipes techniques concernées.\n\nAccompagnement des événements stratégiques\nAssurer une disponibilité lors des événements majeurs du Groupe.\n\nParticiper aux dispositifs d'astreinte.\n\nIntervenir lors des publications trimestrielles des résultats financiers.\n\nGarantir la stabilité des outils utilisés lors des événements institutionnels\n\nProfil recherché\nExpérience\n6 à 10 ans minimum d'expérience en support informatique.\n\nExpérience significative en :\nSupport VIP ;\n\nExecutive Support ;\n\nCOMEX ;\n\nDirection Générale ;\n\nEnvironnement haut de gamme ou à forte visibilité.\n\nCompétences techniques\nPoste de travail\nWindows 10\n\nWindows 11\n\nSupport matériel et logiciel\n\nEnvironnement Apple\nmacOS\n\niPhone\n\niPad\n\nCollaboration et communication\nMicrosoft 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