{"id":2479442,"url":"https://alion.io/job/metalsinc-senior-account-manager","title":"Senior Account Manager","company":{"id":4422917,"name":"Metalsinc","domain":"metalsinc.com","url":"https://alion.io/company/metalsinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2824},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:14:41Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T05:55:46Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nAbout the Position\nThe Senior Account Manager develops and coordinates profitable growth across seven Arbor Metals Inc. branches. The position personally pursues the largest potential manufacturing customers and serves as the primary day-to-day commercial and customer service contact for assigned major accounts.\nThis role manages customer engagement and fulfillment coordination, drawing on branch resources for order entry, production, logistics, and operational execution. The position connects customer requirements with the company’s material supply and manufacturing capabilities to develop competitive solutions and recurring manufacturing programs.\nThe position operates in a matrix structure. Branch sales representatives continue to report to their Branch Managers, and organizational account ownership remains with the branches. The coordinator leads assigned customer relationships and segment initiatives through commercial expertise, collaboration, and agreed responsibilities.\nAbout Us\nArbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts.\nWe offer a comprehensive benefits package, including:\nMedical, dental, and vision coverage\n401(k) with company match\nPaid time off (PTO) and paid holidays\nPaid parental leave\nTuition reimbursement\nCompany-paid life and disability insurance\nHSA/FSA options and Employee Assistance Program (EAP)\nProfit-sharing bonus eligibility\nWork Location: 1010 W. 37th Place Tulsa, Oklahoma 74107\nResponsibilities\nStrategic Account Management and Customer Service\nServe as the front-line contact for assigned major customers; build relationships with purchasing, engineering, operations, supply chain, and executive decision-makers.\nLead day-to-day customer communications and coordinate quotations, order status, delivery requirements, and fulfillment with branch teams.\nMaintain visibility into open orders and production schedules; resolve service issues, order exceptions, and delivery escalations with the responsible branch.\nLead account plans and customer business reviews to retain business, expand processing opportunities, and anticipate future demand.\nMajor Opportunity Development\nPersonally lead pursuit of the largest potential manufacturing customers, from qualification and RFQ development through negotiation, onboarding, and program launch.\nDevelop a qualified opportunity pipeline with branch teams, documenting customer needs, expected value, next actions, and conversion milestones.\nSeven Branch Coordination and Matrix Leadership\nDevelop and execute a coordinated segment growth plan with branch and executive leadership, including target industries, accounts, applications, and measurable objectives.\nCoordinate opportunities across all seven branches so customers can access the network’s collective material supply and manufacturing capabilities.\nAgree on account assignments, customer communication, quoting responsibilities, and fulfillment handoffs with Branch Managers and sales teams.\nProvide industry insight, opportunity coaching, and technical commercial support to branch sales teams; share successful practices and coordinate pipeline reviews.\nEscalate competing priorities or unresolved account and service issues to the appropriate leadership for timely decisions.\nManufacturing Solutions and Fulfillment\nDevelop working knowledge of each branch’s processing capabilities, capacity, quality requirements, and commercial strengths.\nCoordinate RFQs, estimating, sourcing, and proposals with operations, purchasing, production, and quality teams.\nConfirm specifications, technical feasibility, production capacity, and delivery commitments with the responsible branch before making customer commitments.\nCoordinate onboarding and implementation of new manufacturing programs, including specifications, service expectations, and order management procedures.\nTrack fulfillment performance and customer feedback; work with branch teams to address recurring problems and improve service.\nCommercial Performance and Business Discipline\nDevelop segment sales and gross profit objectives with leadership; monitor performance, account profitability, and progress against agreed growth initiatives.\nLead pricing discussions, proposals, contract negotiations, and supply agreements within delegated authority and company approval policies.\nEvaluate material and processing costs, market conditions, customer value, and cost-to-serve when developing commercial recommendations.\nMaintain accurate CRM records, opportunity forecasts, and account plans; report results, risks, and required actions to leadership.\nCoordinate with finance on credit, receivables, and commercial risk; follow company policies and applicable customer requirements.\nRepresent Arbor Metals Inc. at customer facilities and relevant industry events.\nQualifications\nEducation and Experience\nBachelor’s degree in business, engineering, manufacturing, or a related discipline preferred; equivalent relevant industry experience considered.\nFive or more years of progressive sales, strategic account management, or business development experience in metals distribution, manufacturing, or industrial processing.\nDemonstrated success developing major industrial customers, managing complex commercial opportunities, and delivering profitable growth.\nExperience coordinating sales and customer execution across multiple locations or functions in a matrix organization.\nKnowledge and Skills\nKnowledge of value-added manufacturing and metals processing, industrial supply chains, and OEM purchasing requirements.\nAbility to translate customer specifications and RFQs into clear commercial requirements and coordinate technical review with operations and quality.\nStrong pricing, negotiation, financial analysis, forecasting, and account planning skills.\nAbility to manage customer service and fulfillment issues while coordinating branch resources and maintaining customer confidence.\nProficiency with CRM and ERP systems and Microsoft Office applications.\nStrong communication, organization, commercial judgment, and collaborative problem-solving skills; ability to influence without direct supervisory authority.","description_format":"text","description_chars":6622,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T22:14:41Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":0.9,"age_days":10,"expected_fill_days":29,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/metalsinc-senior-account-manager","json_url":"https://alion.io/job/metalsinc-senior-account-manager.json","meta":{"generated_at":"2026-10-24T09:05:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422917},"rest":"https://alion.io/mcp/rest/get_company?id=4422917"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetalsinc-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetalsinc-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetalsinc-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metalsinc-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetalsinc-senior-account-manager"}]}