{"id":309796,"url":"https://alion.io/job/metaview-customer-growth-manager","title":"Customer Growth Manager","company":{"id":5718,"name":"Metaview","domain":"metaview.ai","url":"https://alion.io/company/metaview","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":65,"open_postings":39,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":160000,"period":"year","method":"role_country_seniority_unknown","sample_n":486},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Airtable","optional":false},{"name":"ElevenLabs","optional":false}],"status":"live","first_seen_at":"2026-05-21T07:56:31Z","employer_posted_date":"2026-05-21","last_verified_at":"2026-10-25T04:07:18Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":156},"description":"Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.\nFounded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised $110m from top-tier investors including Google Ventures and Insight Partners.\nIt’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.\nHow we work\nFour principles guide us:\nVelocity. Optimize for rate of learning. Take action, get feedback, get better.\n\nHospitality. Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.\n\nTransparency. Public unless private. Share context openly within the company so people and agents can take initiative.\n\nEnd-to-end. Deliver outcomes, not tasks. Step beyond your job description and see the work through.\n\nThe role\nOur book is growing faster than 1:1 CS can scale to meet it. We need someone to extend the experience our top accounts get to thousands more, by using AI and automation to do the work, and applying human judgement only where it actually moves the needle.\nAs a Customer Growth Manager, you'll own retention and expansion across a book of 2,000+ accounts. You'll build the systems that serve the long tail, run the human moments that matter, and act as a rich signal source for Product, Marketing, and CS leadership. The role is the first of its kind on the team, so you'll be designing it as you run it.\nKey ownership areas\nOwn customer growth across the book - a portfolio of 2,000+ accounts, managed through timebound, digital-first touchpoints that drive activation, retention, and expansion. You own GRR and NRR outcomes directly.\n\nExecute timebound strategic human touchpoints at key moments - customer activation, expansion discussions, renewal conversations, risk interventions - ensuring high-impact interactions when customers need them most\n\nBuild and run the 1:many communication engine - owning the cadence, segmentation, and send logic for lifecycle emails, feature updates, Loom walkthroughs, and webinars, not just executing them.\n\nExperiment relentlessly with AI and automation -building triggered workflows, AI-assisted outreach, and automated health score responses without needing engineering support, biased toward shipping quickly over designing the perfect system.\n\nPartner cross-functionally to sharpen the broader Engagement motion - synthesising churn reasons, feature confusion patterns, and expansion triggers from across the book, and routing them to Product, Marketing, and CS leadership in a structured, actionable way.\n\nProactively shape the scaled motion itself - this is an evolving function, and the successful candidate will create structure where none exists, iterate quickly based on what they learn, and adapt as the book and business grow.\n\nWhat you bring\nExperience in one of the following, or something similar:\nDigital Customer Growth programs: Where you've built or executed 1:many programs - email campaigns, webinars, customer communities, or automated customer journeys - across a high-volume book of accounts.\n\nCustomer Marketing or Lifecycle Marketing in high-growth tech: Focused on segmentation, lifecycle communication, and driving measurable engagement and product activation across large customer bases.\n\nCustomer Success, Account Management, or Consulting roles with a systems orientation: Where you've built repeatable playbooks, templates, and frameworks that work across diverse customer types, and have moved a book of accounts on retention and expansion metrics.\n\nRequired Skills and Attributes\nProven ability to manage a high volume of accounts and know the difference between an account that needs a system and one that needs a human.\n\nSystems thinker and process builder, naturally ask \"how might we scale this?\" and have built repeatable motions that work across diverse customer types.\n\nStrong analytical and data-driven mindset; comfortable triaging a health-score dashboard and structuring your week from it.\n\nCommercially sharp - comfortable owning renewal conversations directly, including pricing and objection handling, without needing to escalate.\n\nTechnical aptitude and genuine AI enthusiasm - actively experimenting with AI to do more with less, not using it as a novelty.\n\nA strong writer, clear, concise, and able to make a product update feel worth reading.\n\nEntrepreneurial, adaptable, and energised by experimentation - biased toward trying things quickly over designing the perfect system.\n\nDeeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.","description_format":"text","description_chars":4861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-09-05T15:42:52Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.131,"p_room":0.28,"age_days":156,"expected_fill_days":21,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/metaview-customer-growth-manager","json_url":"https://alion.io/job/metaview-customer-growth-manager.json","meta":{"generated_at":"2026-10-25T07:43:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5718},"rest":"https://alion.io/mcp/rest/get_company?id=5718"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetaview-customer-growth-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetaview-customer-growth-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetaview-customer-growth-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metaview-customer-growth-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetaview-customer-growth-manager"}]}