{"id":407008,"url":"https://alion.io/job/metergy-solutions-client-success-manager-2","title":"Client Success Manager","company":{"id":5628,"name":"Metergy Solutions","domain":"metergysolutions.com","url":"https://alion.io/company/metergy-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-07-24T20:17:31Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-16T06:09:45Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"Position Summary:\nThe Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.\nResponsibilities:\nOwn the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.\nPartner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.\nCollaborate with the Onboarding team to support implementations, create risk mitigation strategies.\nWork jointly with the Field Services and Billing team to communicate site visits, billing needs, and issue resolution.\nProvide timely responses to client inquiries, in coordination with internal teams.\nDevelop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.\nLead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights\nMonitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.\nIdentify and elevate expansion opportunities in partnership with Sales, ensuring clients are readily prepared for growth conversations with AEs.\nAct as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience.\nExperience handling multi-family residential portfolios, billing services, and utility management is a plus but not a necessity. \nQualifications:\nUniversity/College preferred or equivalent work experience in related field\nMinimum of 5 years’ experience in a customer service role with a business-to-business focus\nEffective executive presence\nExcellent written and verbal skills\nAbility to prioritize, solve, and where appropriate, escalate challenges or opportunities\nStrong decision making and analytical skills\nProficiency with MS Office, specifically Word, Excel and PowerPoint\nExposure with CRM databases (Salesforce and CC&B, etc.) is an asset","description_format":"text","description_chars":2714,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-06T01:27:49Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long 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