{"id":1123852,"url":"https://alion.io/job/metergy-solutions-client-success-specialist-2","title":"Client Success Specialist","company":{"id":5628,"name":"Metergy Solutions","domain":"metergysolutions.com","url":"https://alion.io/company/metergy-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-18T20:32:22Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-21T00:52:47Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Position Summary\nThe Client Success Specialist will be an integral part in maintaining strong ongoing relationships with our clients by quickly and thoughtfully responding to inquiries, requests and tasks. Growing in this role will lead to opportunities in Client Success Management or similar.\nAccountabilities:\nSupport building owners, and Property Managers in partnership with Metergy Client Managers\nWork with all stakeholders and establish productive relationship as a trusted partner, both internal and external\nPerform first level screening and resolution of client queries\nEnsure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating\nObtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams\nAssist in outreach programs and client communications that enhance Metergy’s program delivery\nProvide supplemental Metergy training supporting enrollment or billing activities, as required\nAttend meetings by request to represent Metergy and/or provide education to internal and external stakeholders\nActively participate in internal meetings, providing status reports verbal or written status updates\nAnalyze and audit data while resolving typical inquiries using technical or non-technical resources\nCollaborate with cross-functional work teams, both internal and external\nMaintain process and procedures for delivery of outreach programs for all utility types\nShare or produce reports related to enrollments, consumption, billing, and remittances, as requested or required\nProactively identify and make recommendations for business improvement processes\nMaintain customer files on proprietary databases, updated to current, as necessary\nParticipate in special projects, initiatives, sales calls, and other opportunities, as assigned\nQualifications:\nThis position requires an outgoing, highly motivated, service-oriented self-starter with:\nPost-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing\n New Grads are welcome to apply!\nHaving direct B2B client interaction experience is a strong asset\nExcellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.\nStrong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce\nDemonstrated ability to work independently within compressed timelines\nAbility to prioritize, solve, and where appropriate, escalate problems\nStrong decision making and analytical skills","description_format":"text","description_chars":2715,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Energy 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