{"id":4211854,"url":"https://alion.io/job/method-co-front-office-manager-roost-rainey","title":"Front Office Manager - ROOST Rainey","company":{"id":678271,"name":"Method Co.","domain":"methodco.com","url":"https://alion.io/company/methodco","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":56,"ghost_share":0.429,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T18:09:36Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T01:15:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About ROOST \nROOST Apartment Hotel is a collection of thoughtfully designed, extended-stay apartment hotels that blend the comfort and flexibility of residential living with the service and amenities of a luxury boutique hotel. Developed and operated by Method Co., ROOST offers a distinctive hospitality experience rooted in exceptional design, personalized service, and a genuine sense of place. \nLocated in the heart of Austin’s vibrant Rainey Street District, ROOST Rainey brings a sophisticated approach to apartment-style hospitality, offering beautifully appointed accommodations and an elevated guest experience. \nPosition Overview \nROOST Rainey is seeking a dynamic, service-driven Front Office Manager to lead daily front office operations and deliver an exceptional guest experience. \nThe ideal candidate is a hands-on hospitality leader who thrives in a fast-paced, luxury boutique hotel environment and understands the importance of creating meaningful guest connections. This individual will oversee front desk operations, develop and inspire a high-performing team, and ensure every guest interaction reflects ROOST’s commitment to thoughtful, personalized hospitality. \nReporting to the General Manager, the Front Office Manager will play a critical role in maintaining operational excellence, driving guest satisfaction, and fostering a positive, collaborative team culture. \nKey Responsibilities \nFront Office Operations & Guest Experience \nOversee all daily front office operations, including guest arrivals, departures, reservations, billing, and concierge services. \nEnsure a seamless and personalized guest experience from pre-arrival through departure, anticipating needs and exceeding expectations. \nServe as a visible, hands-on leader in the lobby, actively engaging with guests and supporting the front office team. \nEstablish and maintain exceptional service standards consistent with ROOST’s luxury boutique hospitality philosophy. \nHandle escalated guest concerns with professionalism, empathy, and a solutions-oriented approach. \nBuild meaningful relationships with extended-stay guests, repeat visitors, and VIP clientele. \nCollaborate with housekeeping, engineering, and other departments to ensure flawless communication and operational coordination. \nMonitor guest feedback, online reviews, and satisfaction scores, identifying opportunities for continuous improvement. \nTeam Leadership & Development \nRecruit, train, coach, and develop a high-performing front office team that embodies ROOST’s service culture. \nProvide consistent leadership, mentorship, and performance feedback to foster employee engagement and professional growth. \nCreate and manage front office schedules to ensure appropriate staffing levels based on occupancy, business demand, and operational needs. \nConduct daily team briefings to communicate priorities, guest arrivals, special requests, and operational updates. \nEstablish clear expectations for service delivery, professionalism, accountability, and teamwork. \nLead by example, maintaining a positive, polished, and approachable presence throughout the property. \nSupport performance evaluations, employee development plans, and corrective action processes when necessary. \nOperational Excellence & Financial Performance \nMaintain accurate front office records, guest accounts, billing procedures, and cash-handling practices. \nOversee room inventory management, room assignments, and coordination with reservations and revenue management. \nSupport the General Manager in achieving property goals related to guest satisfaction, operational efficiency, and financial performance. \nMonitor departmental labor expenses, overtime, and scheduling efficiencies while maintaining exceptional service standards. \nEnsure compliance with established operating procedures, internal controls, and brand standards. \nIdentify opportunities to enhance workflows, improve productivity, and elevate the overall guest experience. \nAssist with departmental budgeting, reporting, and operational planning. \nEnsure the proper handling of guest information, payment transactions, and confidential records. \nProperty Leadership & Collaboration \nPartner closely with the General Manager to support the overall success and reputation of ROOST Rainey. \nWork collaboratively with housekeeping and engineering leadership to maintain the highest standards of property presentation and guest readiness. \nCoordinate with sales and reservations teams to ensure seamless experiences for corporate travelers, extended-stay guests, and special accommodations. \nAssist with emergency response procedures, guest safety initiatives, and property security protocols. \nAct as Manager on Duty as assigned, taking ownership of property operations and guest satisfaction. \nPromote a culture of hospitality, accountability, and continuous improvement across departments. \nQualifications \nMinimum of 3-5 years of progressive front office experience within a luxury hotel, boutique hotel, lifestyle hotel, or upscale hospitality environment. \nAt least 2 years of supervisory or management experience in hotel front office operations preferred. \nDemonstrated ability to lead, motivate, and develop a diverse hospitality team. \nStrong understanding of front office procedures, reservations, guest services, and hotel operations. \nExperience with property management systems, preferably Mews or comparable hotel PMS platforms. \nExceptional interpersonal, communication, and problem-solving skills. \nA genuine passion for hospitality, personalized service, and creating memorable guest experiences. \nStrong organizational skills with the ability to manage competing priorities in a dynamic environment. \nWorking knowledge of hotel financial controls, labor management, and departmental performance metrics. \nProfessional presence, sound judgment, and the ability to remain composed under pressure. \nFlexibility to work evenings, weekends, and holidays based on operational needs. \nExperience with extended-stay accommodations or luxury residential hospitality is a plus. \nWhat We’re Looking For \nWe are looking for more than an experienced front office professional. We are seeking a hospitality leader who takes pride in the details, genuinely enjoys connecting with people, and understands how to create a welcoming environment that feels both elevated and effortless. \nThe successful candidate will be proactive, adaptable, and highly engaged in daily operations, with the ability to balance exceptional guest service, strong team leadership, and sound business judgment. \nPhysical Requirements \nAbility to stand and walk for extended periods throughout the workday. \nAbility to lift, carry, push, or pull up to 25 pounds, with or without reasonable accommodation. \nAbility to bend, reach, stoop, and perform other physical movements associated with hotel operations. \nAbility to operate standard office equipment and hotel property management systems. \nAbility to communicate effectively with guests, colleagues, and management. \nAbility to perform essential job functions with or without reasonable accommodation. \nEqual Employment Opportunity \nMethod Co. is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. \nMethod Co. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and employment, in accordance with applicable law.\nCompensation Range\n$65,000—$70,000 USD","description_format":"text","description_chars":7831,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-13T01:15:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":63,"reasons":["conf:2","win:early"],"computed_at":"2026-11-13T03:30:50Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/method-co-front-office-manager-roost-rainey","json_url":"https://alion.io/job/method-co-front-office-manager-roost-rainey.json","meta":{"generated_at":"2026-11-13T03:30:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678271},"rest":"https://alion.io/mcp/rest/get_company?id=678271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmethod-co-front-office-manager-roost-rainey"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmethod-co-front-office-manager-roost-rainey"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmethod-co-front-office-manager-roost-rainey"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/method-co-front-office-manager-roost-rainey\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmethod-co-front-office-manager-roost-rainey"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4211854}},{"tool":"search_jobs","arguments":{"company":"methodco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4211854},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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